Medical Secretary- FHC and Health One

Job Title:

Medical Secretary

Employment terms:

Regular full-time, 1.0 FTE (35 hours/week, evening and weekend hours can be expected)

Salary Range:

$ 41,918.00 to $ 49,935.00 per year (along with HOOPP pension plan and extended health benefits based on eligibility)

Expected start date:

ASAP

Number of positions:

1

Reporting to:

Manager or designate

Locations:

5292 Yonge St, North York ON M2N 5P9

Application deadline:

September 13, 2026 by 5:00 PM Eastern Time

Vacancy Status:

New Position

Unionized Position:

Yes

Application Process:

Qualified applicants are invited to submit their application online using the link below:

www.jobillico.com/en/job-offer/flemingdon-health-centre/medical-secretary-fhc-and-health-one/17501133

Please include a cover letter and resume in a single file.

Background: Flemingdon Health Centre (FHC) is a not-for-profit Community Health Centre serving Flemingdon Park, Fairview and Thorncliffe Park. Guided by a vision of Strong Healthy Communities, FHC provides health and community services grounded in health equity, inclusion, community engagement, accountability, excellence and collaboration.

Position Summary:

FHC is hiring for a Medical Secretary to be deployed and work at Health One. This is part of an exciting initiative where FHC is acting as a lead organization to support the delivery of primary care services.

To provide administrative support to primary health care, allied health, and community programs. We’re looking for professionals who believe that patients should be treated as people rather than numbers in a file, and who understand the value of compassionate service. The job includes significant amounts of multi-tasking, but the ideal candidates will know how to prioritize work, demonstrate empathy and patience, and provide personalized service. This position requires the candidates to be friendly, professional, organized, and supportive, working and communicating effectively with clients, other team members and providers.

Deployment Role – Employment Model: While the Medical Secretary will be hired and remain employed by FHC, the incumbent will work as part of the Health One care team and follow Health One’s day-to-day site operations, schedules and clinical workflows. Day-to-day direction is provided on site at Health One, while formal reporting and accountability remain with FHC.

Responsibilities Include:

• Always provides customer service for the entire health centre ensuring a welcoming environment for clients, providers and everyone that walks through the doors.
• Contributes to a welcoming environment through sensitive interactions with clients, maintenance of safety and respect for all in the waiting area.
• Addresses inquiries and provides information, directs individuals to appropriate area or connects them with appropriate staff, program and/or service as required.
• Assesses new clients/walk-in clients/emergency situations and contacts nurse on call for client triage.
• Verifies and/or updates all client demographic data when the client arrives for their appointment.
• Makes diagnostic/specialist appointments and follows up with clients.
• Maintains list of specialists to whom clients are referred.
• Maintains up to date medical records by timely uploading incoming faxes and scanning relevant documents.
• Books interpreters as required and confirms invoicing.
• Books, cancels, and reschedules appointments as needed.
• Manages challenging situations in person and on the phone maintaining a calm and collected behaviour and applying de-escalation/defusing techniques.
• Screens potential new clients to ensure that they live in the catchment area and have a valid Health Card or proper documentation regarding their status in the country. For those who do not live in the catchment area, they are directed to a Community Health Centre in their area.
• Responsible for telephones including answering calls, retrieving messages from, and connecting to answering service.
• Provides cross coverage for other admin staff during lunch breaks, vacation, etc.
• Conducts administrative tasks including both front desk and back-office duties, & provides backup as required.
• Supports the collection and data entering of socio economic and demographic data.
• Makes recommendations for policy and/or procedural improvements achieving quality and efficient workflow processes.
• Updates job knowledge by participating in educational opportunities; reading professional publications; understanding FHC population health needs and emerging needs of new residents (i.e., Roma population etc.)
• Adheres to FHC policies and procedures.
• Initiates procedures related to privacy breaches while ensuring privacy policies and procedures are always followed.
• Participates in QI problem solving and contributes to continuous improvement within the team.
• Participates in FHC Committees & Working Groups
• Provides team support by helping other team members during busy times and providing back up support as required.
• Other duties as required.

Qualifications, Skills, and Proficiencies:

• Secondary School Diploma or equivalent. Post-secondary education an asset
• Medical Secretary certificate or equivalent
• Excellent communications skills, both written and verbal
• Excellent organizational and coordinating skills to respond to fluctuating workloads.
• Excellent interpersonal skills to liaise with community professionals and staff.
• Familiarity with using an electronic medical record system (PS Suite experience a plus)
• Proficiency in typing and in the use of computers and various software and applications such as MS Office, Microsoft 365, and other web-based tools.
• Ability to work independently and collaboratively in an interdisciplinary team environment.
• Experience handling confidential and sensitive information, knowledge of applicable privacy laws.
• Demonstrated cultural competency and experience working in diverse communities and marginalized communities.
• Knowledge of and commitment to anti-racist, anti-oppressive principles, and practice
• Non-judgmental/non-confrontational attitude
• Additional languages, preferably Spanish or Arabic, and EMR/Practice Solutions experience are assets.

Working Conditions & Physical Requirements:

• Incumbent will be expected to work some evening and/or weekend hours based on project demands.

Note:

• This is a bargaining unit position with UFCW. Terms may be altered as a result of collective bargaining. For more details on benefits and entitlements, please refer to our collective agreement here: Collective Agreements Portal (gov.on.ca)

We encourage applications from individuals who reflect the diverse communities we serve. We thank all applicants for their interest; only those selected for an interview will be contacted. A vulnerable sector criminal background check is required. Accommodation will be provided throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. FHC does not use Artificial Intelligence in its recruitment process. If you believe a job posting is fraudulent, please contact Flemingdon Health Centre at 10 Gateway Boulevard in Toronto.