Site Reliability Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Candidates must be eligible for Reliability Status Clearance, which requires that they have lived and worked in Canada for the past 5 consecutive years. No exceptions, please.

The role:

• The Site Reliability Analyst (SRA) works to ensure applications and infrastructure are stable and performing optimally. The SRA uses engineering principles to constantly find ways to improve systems and services.
• The role understands how systems relate and puts in place monitors to identify optimization opportunities and improve productivity through automation. Using various tools, the SRA will limit operational work, provide data to prevent incidents, and take proactive actions to prevent outages.
• Working in an agile environment, intellectual curiosity, problem solving, collaboration, and valuing diversity are key to success. The role requires 24x7 support due to global services.

What will you do?

• Collaborate cross-functionally on monitoring tools, dashboards and reports.
• Analyze metrics, identify trends and address risks to reliability.
• Partner with IT teams on operational execution and technology needs
• Create knowledge documents focused on usability, accuracy and content.
• Participate in industry developments and training, and contribute to strategic roadmap.

What you need to succeed:

• Computer science, IT, or related degree or 2+ years relevant experience
• 2+ years supporting technology operations.
• 2+ years experience with all stages of system development
• 2+ years experience with ITIL, Agile, and Waterfall methodologies
• ITIL, Scrum, and/or Six Sigma certification preferred.
• Experience analyzing and presenting data using business analysis and business intelligence tools to create reports and dashboards.
• Experience with Splunk or similar software for exploring big data.
• Experience with tools like Broadcom Monitoring Suite for operational monitoring and performance management.
• Experience with automating repeatable tasks (using Ansible, scripting language)

Preferred skills:

• Strong communication, organization, and strategic thinking skills
• Demonstrated sensitivity to workplace ethics, diversity, and harassment issues.
• Collaboration skills and experience as a self-starter, strategic thinker, negotiator, and consensus builder
• Experience with Splunk and Broadcom DXI suite

What’s in it for you:

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health - mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential..
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.

# LI - SJ #LI-Hybrid #LI-remote

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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