ServiceNow Discovery Developer

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

What will you do?

• Enable tracking of cloud/virtual inventory
• Manage and improve ServiceNow Discovery
• Provides governance to ensure the integrity of the Configuration Management Database
• Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements
• Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives
• Build and support integrations with data sources other than ServiceNow Discovery
• Setup and administration of MID servers
• Add/update/remove Discovery credentials
• Create/update/remove Discovery ranges and schedules
• Monitor CMDB health and resolve conflicts between data sources.
• Interpret Discovery logs and data to diagnose issues.
• Define identification and reconciliation rules
• Create/update/remove identification and reconciliation rules
• Produces management information, including KPIs and status reports, with an operational and a management focus
• Identify opportunities to revert from customizations to OOTB functions during platform upgrades.

What will you need to succeed?

• Broad general knowledge of IT infrastructure topology including typical application, server & networking configurations and how they can be documented using a common data model
• Experience with ServiceNow Discovery - 2 years
• Expertise and experience with ServiceNow ITOM products are required
• ServiceNow experience with Discovery, Service Graph framework, Service Mapping and Configuration Management is crucial
• Strong ITIL knowledge with the ability to relate concepts to implementation strategies (Asset, Config, Change, Problem, Incident, Release)
• Expertise with scripting languages such as PERL, JavaScript, Python, or PowerShell
• Thorough understanding of Software Asset Management (SAM) module
• Experience creating new patterns and enhancing/modifying existing patterns in ServiceNow

What is in it for you?

• Joining an organization that the industry calls ‘one of the best places to work’.
• An extensive support system for continual learning including company-run courses, access to online learning platforms, opportunity for rotations, etc.
• A flexible work schedule.
• Engaging Team-building activities to make a remote-first workforce feel connected.
• Being part of an organization that truly believes in promoting from within, at SLF your growth potential is uncapped!

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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