Senior Consultant, Group Benefits Implementation and Training

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the Director, GB Implementation, Enrolment & Outsourced Services (GBIEOS), this Senior Business Consultant joins an innovative and dynamic team that solves problems, creates value by handing a high volume of initiatives, and maximizes business efficiency by supporting Implementation Project Managers in achieving their objectives and enabling a strong performing employee environment.

The role is primarily responsible for process development & improvements, training, coaching/mentoring, quality control, cross business unit projects, and building tools focused on automation opportunities to enhance both client and employee experience.

What will you do?

• Conduct needs assessments to identify new opportunities for process improvement and innovation with a focus on automation
• Work with the GBIEOS Leadership Team to provide recommendations into our strategy
• Develop and maintain processes that increase productivity, create efficiency, and encourage consistency conveyed via different mediums (WIKI page, Sharepoint, e-learning modules, job aids, WRIKE templates, etc.)
• Maintain and deliver training as needed; coach & mentor IPMs through new situations; run workshops to keep IPMs up to date on new or evolving product changes
• Provide quality control support as needed
• Facilitate meetings and discussions to share best practices within GBIEOS and with our business partners
• Expand our support metrics, track and report on our performance and productivity
• Lead key initiatives by identifying opportunities, engaging stakeholders, and managing the end-to-end delivery
• Research any organizational dysfunction and provide solutions for improvement
• Represent GBIEOS on cross-functional projects for new products, services, and process improvement initiatives

What do you need to succeed?

• Minimum 3 years of experience directly dealing with clients and internal business partners
• Strong knowledge of Group Benefit products, services, and systems; particularly projects managed by GBIEOS
• Ability to learn and/or develop new technology quickly and incorporate into our inventory
• Exceptional communication and facilitation skills
• Strong technical knowledge of infrastructure processes
• Self-starter who takes initiative, probes for root-cause and drives for solutions
• Strong problem solving, analytical and decision-making skills
• Strong time management and ability to prioritize activities independently
• Ability to manage through influence and collaborate to achieve goals
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Assets

• Green belt certification
• PMP, GBA or CEBS designation
• Ability to travel as required

What's in it for you?

• A friendly, collaborative and inclusive culture
• An environment of continuous learning and improvement
• Supportive working environment, culture of collaboration, high performance teams
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada
• Sun Life ranked one of the 2023 Global 100 Most Sustainable Corporations in the World on the Corporate Knights’ 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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