Manager, Corporate Risk Operations

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

The Corporate Risk Operations team

"Innovating Risk Management, Empowering Excellence"

As a catalyst of change and innovation, we strive to be a centre of excellence for risk management and operational best practices. Our mandate is to establish a robust framework for Risk operations while fostering a creative and enjoyable work environment.

We aim to deliver value-added interactions and serve as a creative hub that disrupts traditional thinking. By leveraging digital solutions including AI, and maintaining our position as a Risk technology leader, we commit to driving positive transformation and excellence in all aspects of our work.

Our goal is to blend innovation with practical risk management expertise, ensuring that we not only meet but exceed the evolving needs of our stakeholders in an ever-changing landscape.

This position offers an exciting opportunity for the Corporate Risk Operations Manager to play a critical role in the Risk Office as part of Sun Life’s Corporate Risk Operations (CROps) team. The Risk Manager will work closely with seventeen Corporate Functional Areas and Information technology (DBTS), performing second line oversight functions and independent challenge of risk owners within these areas.

What will you do?

People’s Management/Coaching

• Manage team operations: Support the Director, Corporate Risk Office in overseeing daily activities and ensure timely completion of tasks/deliverables. Provide the first escalation point to junior analysts in addressing any issues promptly, contributing to maintaining a high-functioning team.
• Develop and mentor staff: Provide coaching, and mentorship to help team members enhance their skills and advance their careers within the organization.

Risk Management and Governance

• Work together with the Director, Corporate Risk Office, to lead the collaboration with the Operational Risk Officers (OROs), providing trainings and ensuring that all deliverables are received in a timely manner.
• Lead the implementation of risk programs oversight for Corporate Business Group (BG) and DBTS including Key Risk Indicators (KRIs), BEQ/Risk and Control Self-Assessments (RCSAs), Policy Non-Compliance/Issues management, Operational Risk Events (OREs), Model and Business Computing Tools (MBCT) and Strategic Initiative Change Management,

Third Party Risk Management Program/Quality Assurance

• Lead the risk management oversight for third parties ensuring that the lifecycle of third parties management follows the enterprise operating guideline requirements.
• Perform quality assurance of third-party risk management process ensuring all steps in the process are followed consistently by maintaining detailed records of risk assessments, including findings, and recommendations
• Oversee and implement quality assurance testing to ensure the effectiveness and reliability of risk management practices and outputs.
• Flag discrepancies or missing information for follow-up with third parties or internal stakeholders

Reporting

• Support the Director, Risk Office in the production of timely and accurate risk reports to senior management and the board.
• Oversee the preparation of quarterly Operational Risk Profile Report utilizing comprehensive data to generate overall risk ratings for all Corporate Functional Areas and DBTS, providing a holistic view of operational risks across the organization

What do you need to succeed?

• 5 years experience working in Risk Management, Audit or Compliance roles
• University degree or equivalent in Business, Management, Accounting, Computer Science or Engineering. Master’s degree is an asset.
• Has stepped up in a range of situations to take on a leadership role (change management, comfortable with change)
• Has proven skills when it comes to helping clients meet their needs, and potentially going above and beyond for the client
• Advanced time management, organizational skills and People’s development skills
• Excellent presentation skills across a variety of audience, including senior leaders
• Results oriented team player and Strong attention to detail

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 20 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health - mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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