Learning Facilitator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: hybrid

The Operational Learning and Performance (OLP) team provides innovative and digital learning, quality, and knowledge management solutions to the Canadian Operations business lines. Our solutions are aligned to the overall strategy and vision for Canadian Operations and enable our business partners to provide client centric service excellence.

As part of Operational Learning & Performance’s Learning Ongoing Delivery, this role is required to facilitate learning to associates across Canadian Operations, through in-class and remote delivery. Learning Facilitators are accountable to deliver learner-centric training programs to large sized groups across locations, adjusting their facilitation approach in the moment to meet learner needs/styles while continuing to drive program objectives.

The Learning Facilitator will identify, communicate and mitigate learner risk/fit, operating as an informal leader to model and instill the Sun Life values in all their learners.

What will you do?

• Deliver world class learning to the Sun Life standard expected.
• Facilitate and support learner-centric training programs to multiple audiences, in multiple locations.
• Manage new hire groups of up to 20 learners per session.
• Adjust facilitation approach “in the moment” to meet learner needs/styles while continuing to drive program objectives.
• Engage learners through discussion / questioning / visual aids / tools / activities.
• Qualitatively assessing and documenting learning and knowledge transfer, as well as absences and behavioral observations for both in-class and virtual learners.
• Collaborate with the Design team to create/maintain detailed facilitator guides for all delivered programs.
• Coordinate all aspects of learning delivery.

What do you need to succeed?

• College Diploma or University Degree coupled with a minimum of 3 years’ experience in a Facilitation role.
• Certification in Adult Education which could include a Bachelor of Education Degree or a College Certification.
• Strong ability to present information, provide instruction and direction to manage learners.
• Proven virtual facilitation skills that can engage online learners.
• Strong technical skills and experience with learning and facilitation software.
• Excellent written and verbal communications skills, proof reading skills and documentation skills.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the incumbent will be responsible for creating and delivering training to employees and/or English and French-speaking clients across Canada or worldwide.

Reasons why should you join us under the sun

• A caring, supportive, and inclusive culture.
• Supportive leadership who’s focused on your success and well-being.
• Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference.
• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities.

We also offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

• Flexible Benefits from the day you join to meet the needs of you and your family.
• Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions.
• Stock Ownership Program gives you the chance to invest in Sun Life and get a company match.
• Pay for performance reward.
• Paid vacation based on experience, 5 Care Days available for self-care or care of others (i.e., family or others you may support) and 10 Sick Days to support your well-being.
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
• Investment in not-for-profit organizations that are important to you.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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