Commission Associate

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

*** This is an 18 month contract ***

The Commission Associate is responsible to provide advisor compensation services for Individual Insurance. Additionally, the Commission Associate will support independent brokers who are placing their first piece of business with Individual Insurance. The Associate will also collaborate with various internal partners and support our Regional Directors and Business Development Directors to meet the established service standards.

Main Accountabilities:

• Ensure weekly pay periods close with successful release of compensation payments to advisors.

• Perform manual calculations, ensuring to apply appropriate processes, tools and techniques to perform the commission and disbursement functions.

• Respond to advisor and distribution firm’s queries in a timely manner, to ensure a high degree of client satisfaction.

• Support Regional Directors of Insurance Distribution in finding resolutions to commission issues

• Investigate unprocessed activities and system error messages daily and take appropriate action to complete the necessary adjustments timely to meet the disbursement deadlines.

• Reconcile commissions for policy and advisor terminations

• Monitor and manage the collection of all advisor debt balances

Competencies:

• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

• Strong communication skills (written and verbal)

• Workflow and time management skills

• Solid ability to organize, prioritize and multi-task

• Collaborative and service oriented with interpersonal skills

• Ability to preform under pressure.

• Analytical thinking

Assets:

• Knowledge of Individual Insurance

• Experience in a customer service environment

• Experience in a multitasking environment

What’s in it for you?

• We’re proud to be recognized as a company with a 2025 Most Trusted Executive team by Great Place to Work® Canada

• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.

• A collaborative and interactive team environment

• Charitable giving through our You Give, We Give program lets you give back to your community - and in many cases, we’ll match your contributions.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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