Description
Hello,
My name is Robin, and I'm a recruitment and business development consultant at FED IT, a recruitment firm specialized in IT.
I handle two types of recruitment: temporary and permanent.
All our recruitment consultants are IT experts who speak your language and operate in your world. We cover roles in IT, including development, business intelligence, and infrastructure.
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The IT Support Coordinator is responsible for overseeing technical support activities within the organization. Key responsibilities include:
Technical Support Management: Supervise the support team to ensure effective user assistance.
Incident Tracking: Ensure quick resolution of technical issues and maintain thorough follow-up on support requests.
Process Improvement: Analyze incident trends to suggest improvements to existing procedures.
Training and Documentation: Develop user guides and train staff on IT tools.
Technology Watch: Stay up to date with technological developments to recommend innovative solutions.
Required Technical Skills
To succeed in this role, the following skills are typically required:
Proficiency with Incident Management Tools: Knowledge of software such as GLPI or ServiceNow.
Operating Systems Knowledge: Experience with Windows, macOS, and Linux.
Networking and IT Security Skills: Understanding of basic networking and cybersecurity principles.
Ability to Write Technical Procedures: Skilled in documenting processes and technical solutions.
Experience in IT Asset Management: Monitoring and maintaining the organization's IT equipment.
The following personal qualities are essential:
Organizational skills: Ability to manage multiple tasks and priorities simultaneously.
Excellent communication skills: Ability to interact effectively with users and technical teams.
Team spirit: Capacity to collaborate across departments and lead a team.
Customer-oriented mindset: Commitment to delivering high-quality service to users.
Proactivity: Anticipation of issues and proposal of innovative solutions.
🎓 Education and Experience
Typical qualifications for this position include:
Degree in Computer Science
Professional experience: Several years in IT support, with a progression toward coordination or team management responsibilities, and proven leadership experience.
English proficiency is required for this position for the following reasons:
Communication with English-speaking users and clients: You will regularly interact with them in both French and English, verbally and in writing.
Collaboration with English-speaking partners: You will be required to work with English-speaking suppliers and partners.
Recruitment Process:
First interview via Teams with a Fed IT consultant.
Second interview directly with the client, following the job presentation.
