Description
Hello,
I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure professions.
We are looking for a Level 1 IT Technician to join a company in the transport sector, located in Lasalle. This is a permanent position, 100% on site.
Bonjour,
Je suis Frédérique de FED IT, cabinet de recrutement spécialisé sur les métiers TI.
J'interviens sur deux types de recrutement : temporaires et permanents.
Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.
Nous recherchons un.e Technicien.ne informatique niveau 1 pour rejoindre une entreprise dans le domaine du transport, situé à Lasalle. C'est un poste permanent, sur site.
Are you passionate about user service, enjoy solving a variety of technical problems and want to develop in a collaborative environment? Then this is the job for you. You will be part of a small IT team and report to the IT Manager.
Responsibilities
Provide day-to-day support to users: incident resolution, queue management and request follow-up.
Diagnose and resolve technical incidents in collaboration with the team.
Provide proactive technical support and rapid solutions to end-users.
Analyze root causes of problems and ensure their complete resolution.
Escalate complex incidents to the next level as required.
Write and maintain software and equipment training manuals.
Participate in the IT integration of new employees.
Document solutions to recurring problems and update existing procedures.
Manage hardware inventory, assemble/dismantle equipment as required.
Record interventions in the ticketing system.
Keep abreast of new IT technologies and trends.
Carry out certain technical interventions outside normal working hours (updates, reboots, maintenance).
Provide multi-skilled technical support: hardware, software, networks, systems.
Profile required
Knowledge of Windows systems (PC, servers, network, mobile devices).
Proficiency in Active Directory and Windows 10.
Good communication and user relations skills.
Ability to learn new technologies and solve problems confidently.
Basic knowledge of IT support (laptops and desktops).
Good understanding of desktop applications, printing and client/server systems.
Ability to popularize technical concepts and manage multiple priorities.
Bilingualism required (French and English, spoken and written), due to interactions with North American suppliers.
******The use of English is required for this position for the following reasons:
- Communication with international customers: As some of our customers are based abroad, you will be required to communicate with them regularly in English, both orally and in writing.
- Working with English-speaking partners: You will be required to work with English-speaking suppliers and partners to monitor orders and manage contracts.
- Drafting documents in English: You will be responsible for drafting reports, proposals and contracts in English, for our international customers.
