Term Position - Receptionist - Full time- Red River Place

Job Description

Reporting to on-site Management, the Receptionist will respond to all incoming calls, greet and direct all visitors, answering inquiries in a positive and professional manner, representative of Extendicare.

Receptionist

Key Outcomes:

Live our values of Respect, Integrity, Compassion and Excellence

Lend a helping hand.

Cultivate relationships with staff, residents and families.

Lead with H.E.A.R.T. (hear, empathize, acknowledge, respond, thank)

Key Responsibilities:

To answer all incoming calls, and respond to caller's inquiries in a positive, professional manner.

To redirect calls as appropriate and take clear, concise messages when required.

To greet, assist and direct all visitors.

To pick up and sort internal mail;

To stamp, deliver and maintain mail machine for external mail.

To prepare packages and arrange courier pick up.

To arrange meeting room schedule and bookings.

To update phone and distribution lists.

To maintain a clean, safe, fully stocked and well-organized reception area.

To assist with small projects as required by other administrative support (i.e., labels, bulk mailing, etc.);

To complete other duties as assigned.

To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Extendicare’s Code of Conduct.

Adhere to responsibilities and requirements for reporting adverse resident occurrences subject to regulatory and legislative direction.

Required Education, Credentials and Experience:

Above average interpersonal, oral and written communication skills.

Previous experience in reception is considered an asset.

Must exhibit professional and polished telephone manner.

Ability to handle multiple tasks at once, work under pressure, and meet deadlines.

Highly organized and detail focused.

Expertise in Microsoft Office (Word, Excel, PowerPoint, E-Mail)

Current (within 6 months) Vulnerable Position/Sector Screening (VPS).

Extendicare Core Competencies:

Accountability: Takes ownership and holds self and others accountable to deliver high quality, timely and cost-effective results.

Business Acumen: Understands financial and operational aspects and implications that are essential to achieve superior business results.

Coaching & Developing Talent: Building capability of self, individuals and teams by engaging in feedback, coaching, learning and development. Building capability of self, individuals and teams by engaging in feedback, coaching, learning and development.

Customer Focus: Keeping the customer in mind to deliver the highest possible quality of care, service and choices.

Execution Excellence: Optimizes available resources and pursues implementation to consistently achieve exceptional outcomes.

Innovative Thinking: Identifies, develops and implements new and innovative solutions to enhance opportunity, efficiency and quality.

Teamwork and Collaboration: Inspires and fosters a team environment and works collaboratively to achieve business goals and objectives.

Time Type:

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.