Receptionist-1

Position Summary:

The Receptionist at our long-term care facility provides essential administrative and front-desk support, ensuring a welcoming environment for residents, visitors, and staff. This role also supports admissions and discharges, assists employees with Workday, and provides key administrative help to the scheduler for shift replacements due to staff absence calls.

Key Responsibilities:

• Greet and assist residents, families, staff, and visitors professionally and compassionately
• Answer and direct incoming calls and emails promptly
• Maintain and monitor visitor sign-in/out procedures and ensure security protocols are followed, parking logs.
• Prepare admission folders for new residents, ensuring all necessary forms and materials are included
• Support discharge processes, including document preparation and interdepartmental coordination
• Use PointClickCare (PCC) to access and update resident records and administrative entries
• Create and manage batches for billing, data entry, or other documentation purposes
• Assist employees with Workday navigation, troubleshooting, and locating forms or schedules
• Assist the scheduler with replacing staff sick calls by contacting staff, updating the schedule, and documenting changes
• Use Microsoft Office (Word, Excel, Outlook) for internal communications, scheduling support, and general documentation
• Manage mail distribution, courier deliveries, and office supply inventory
• Maintain a clean, organized, and professional front desk area
• Handle confidential information in compliance with PHIA and facility policies
• Support communication during emergency drills or critical incidents

Qualifications:

• High school diploma or equivalent; post-secondary education in office administration is an asset
• 1-2 years of receptionist or administrative experience, ideally in a healthcare or long-term care setting
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams)
• Experience with PointClick Care preferred
• Familiarity with Workday or similar HR/payroll systems
• Ability to assist with shift replacement due to sick calls, including communication and documentation
• Excellent communication, multitasking, and organizational skills
• Friendly, compassionate, and respectful demeanor
• Ability to maintain confidentiality and follow privacy legislation

Working Conditions:

• Front desk role in a busy healthcare environment
• Frequent interaction with residents, families, and staff
• May require occasional evening or weekend coverage
• Some walking and lifting of supplies may be required

Time Type:

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.