Operations Manager (OM)

Responsibilities:

• Reports to the Administrator and manages all business office processes and systems for the facility/home.

• Provides administrative support to the Administrator and supervisory staff to ensure smooth daily operations.

• Supports the Scheduling and Attendance Coordinator during absences or when additional support is needed for daily tasks.

• Holds the “Timekeeper” security role in Workday to access relevant time tracking functions.

• Has full access to NH Scheduler.

• Reviews and approves time submissions from the Scheduling and Attendance Coordinator for their direct reports on a daily basis.

• Complete purchase journal updates with department managers to ensure month-end accruals are accurate

• Submit union duty reimbursement for employees when applicable

• Code and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.

• Handle payments from families and all queries concerning AR tasks around billings from residents and / or families; manage resident intake set up, on-going billing, collections and discharges;

• Administer and maintain financial records including banking, petty cash, resident trust, etc.

• Maintain and update resident and employee census records, ensures confidentiality of all financial personnel and resident data;

• Coordinate and lead communications with home staff through team meetings, maintaining notice boards and via e-mail

• Participate in the development and planning of employee engagement events service awards.

Competencies:

• Effective Communication and Interpersonal Skills

• People Management Skills

• Change Management Skills

• Multi-Tasking & Time Management

• Financial Acumen

• Analytical Thinking

• Customer Service; quality and timely responsiveness to customer needs

• Computer Skills

• Relationship Management

• Business Knowledge - policies, collective agreement and LTC legislation and funding requirements

• Data input

Key Systems: Workday: • Use Workday for financial management, HR processes, and reporting. • Timekeeper Security Role: Access to time tracking for hourly workers, approvals, and payroll.

NH Scheduler: • Manage and view schedules, adjust for staffing needs, generate reports and oversee department schedules. • Act as backup for Scheduling & Attendance Coordinator

PointClickCare: • Manage all resident trust account activities. • Maintain financial records, including resident billing, payments, and third-party vendor relationships. 8 9 Workday Resources on The Puls

Time Type:

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.