Clinical Support Clerk

Job Description

Clinical Support Clerk

Clinical Support Clerks prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents

Perform clerical work and maintain records as required and perform clerical work as assigned by all Department Managers.

Maintain files/records such as current and/or discharged resident files, in-service attendance records, etc. Process orders or requisitions, book resident appointments, etc.

Maintain the inventory levels of nursing supplies, forms and equipment.

Deliver supplies and must be able to lift 15lbs or more.

Adhere to established department policies and procedures regarding quality assurance, fire, safety, environment, and infection control.

Communicate pertinent information to staff, residents, visitors, etc.

Participate in facility meetings as assigned. Attends in-service education programs.

Other duties as assigned by Supervisor.

Job duties

Respond to telephone, in person or electronic enquiries or forward to appropriate person

Prepare correspondence, reports, statements, forms, presentations, applications and other documents

Process incoming and outgoing mail, manually or electronically

Photocopy and collate documents for distribution, mailing and filing

Send and receive messages and documents using fax machine or electronic mail

Ability to work safely, following established safety practices and procedures.

Excellent organization skills, multi-tasking ability, and self-motivation.

Excellent interpersonal, communication, presentation, and organizational skills.

Provide a clear Criminal record check including Vulnerable Sector Check

Safety Accountabilities

Carry out all assigned duties in compliance with applicable OH&S legislation and Company policy.

Follow safe work practices as directed by their supervisor and as required by the applicable OH&S legislation.

Participate in all required OH&S training.

Use appropriate equipment and wear PPE or clothing as required by the Organization.

Report any known or identified health and safety hazards or violations to their supervisor.

Refrain from any conduct that puts themselves, workers, contractors or others at risk.

Privacy Accountability

Respect and preserve privacy, confidentiality and security of health care and employee information at all times. Violations of this statement include, but are not limited to:

Accessing confidential information that is not within the scope of the individuals' duties.

Misusing, disclosing without proper authorization, or altering confidential information.

Disclosing to another person the unique username or password for accessing the electronic confidential health care information.

Using another person's username or password to access information.

Discussing confidential information in a public area.

Leaving confidential health care or employee information in a public area.

Disposing of confidential information inappropriately.

Extendicare's Code of Business Conduct and Standards of Employee Conduct policies are to be adhered to by the employee groups they apply to at all times.

Resident/Family Safety Accountabilities

In the interest of the safety of residents and family members, employees while on duty are accountable to carry out all assigned duties assigned within the scope of their job in compliance with applicable legislation, standards and company policy.

Refrain from any conduct that puts residents and family members at risk.

Qualifications

Secondary School Diploma

Business Administration Diploma preferred.

Knowledge of basic payroll principles.

1 year experience in providing general office support.

Ability to operate office equipment.

What you’ll get:

Continuous mentorship, support for life-long learning and growth opportunities

Opportunities for advancement and career growth within the organization

A rewarding and meaningful work experience where you can enrich your life and the lives of others

Employee Family Assistance Program

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centers, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 individuals is united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.

When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.

When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.

If you have a passion for caring, turn it into a rewarding career with Extendicare!