Customer Service Representative - Vancouver International Airport

• Must be at least 18 years old
• Must have a valid British Columbia Full Class 5 Drivers License with no more than two moving violations or accidents within the last three years.
• No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service, retail, or administrative support experience
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Must have an open availability Sunday-Saturday, 40 hours a week, between the airports operating hours of 5am-1:30am.

• Take incoming calls- reservations, rate quotes, responding to customer inquiries/questions andby provide information and resolutions for customers
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance, inclusive of directing customers to the Enterprise “Ready Line” and conducting a vehicle inspection upon check-in
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer, and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans