Supervisor Customer and Market Insights

Posting End Date:May 09, 2024Employee Type:Regular-Full timeUnion/Non: This is a non-union positionAre you a top tier and passionate leader ready to provide the day-to-day delivery of market research services to the entire Gas Distribution & Storage business unit? We have an exciting opportunity for a Supervisor, Customer & Market Insights!In this role you will lead and oversee a high performing team that is responsible for crafting and delivering strategic market research projects and providing critical insights to support business decisions across the organization. You will also work directly with clients and partners to find opportunities to add new value with market research.If this sounds like you, we encourage you to apply today!What You Will Do:Lead the Customer & Market Insights team and provide day-to-day direction and oversight, ensuring organizational objectives are understood and reflected in the group’s projects and priorities.Lead all aspects of the design, execution, analysis and management of customer facing market research including customer related activities, tracking of end-use applications and regulatory related research.Work directly with research clients and partners to fully articulate research objectives, identify links research, and identify collaboration opportunities with other teams, particularly the Business Intelligence team.Once research objectives have been identified and understood, assign projects to direct reports for execution. Provide oversight and support as needed to successfully execute on the projects.Directly responsible for “finding the story” in the research results (with support from team) and presenting it in a way that allows customer insights to be actioned by clients.Build and maintain relationships with internal “clients” (market research users) and partners across the business unit. Be aware of work, projects and priorities in the various functional areas supported, proactively anticipate and find opportunities to add new value with market research.Represent “the voice of the customer” in various projects, councils/committees, and regulatory filings, ensuring customers are appropriately engaged and that past research is leveraged to its fullest potential.Advocate/provide leadership for research-based, customer-centric decision-making that involves testing hypotheses with customers directly. Assist clients and partners in developing processes and ways of working that leverage market research/customer feedback in an ongoing and formalized way.Who you Are:Required: Post-secondary degree in Market research, Customer experience or related field.7+ years of experience in Market research or Customer experience-related field.2+ years of people leadership experience.Sound understanding of market research methodologies, concepts, guidelines, technology platforms and analysis tools.Experience in managing negotiations with external parties.Project and budget management skills.Ability to find the story in the numbers, and to sift through qualitative data to extract insights.Creative data visualization and reporting skills - ability to develop reports that make customer insights actionable.Preferred:Knowledge of energy industry including energy efficiency measures/technologies/programs, and/or experience working in a regulated environment.Flex Work ClauseEnbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid #joinourteamDiversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.Information For Applicants:Applications can be submitted via our online recruiting system only.We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.Final candidates for this position may be required to undergo a security screening, including a criminal records check.To learn more about us, visit www.enbridge.com