Senior Advisor Utilization

Posting End Date:

Employee Type:

At Enbridge Gas, we’re committed to creating a positive experience for the millions of customers we serve across Ontario - whether face-to-face in our communities or through our digital channels.

We’re looking for an individual to tackle the role of Sr Advisor Utilization. In this role, you are accountable for the safe and reliable operations of Gas Distribution Systems (GDS) assets downstream of the meter shut-off valve (Meter Set), within the designated area, ensuring full compliance with all customer asset regulations.

Apply today, we'd love to hear from you! #joinourteam

What you will do:

• Accountable for meeting targeted service levels for company and customer generated work.

• Ensure quality targets are safely achieved for all utilization services work activities.

• Mentor, coach and guide a group of front-line 2nd party contractor employees.

• As necessary, work with external partners (MOE, MOL, TSSA, Engineering Firms, Consultants, Developers, other Utilities, Municipalities, First-Responders, etc.). to develop, foster, and maintain critical external relationships and resolve field issues.

• Lakeside fitter action, including Infraction Tags and monitoring of emergency response compliance.

• Support and ensure compliance with company standards, policies, and procedures and is responsible for the resolution of all Ombudsman/Voice of the Customer service issues.

• Special projects as assigned (integration, AWS, EGI Sync, process improvement, etc.).

• Supervisor duties (for coverage or for areas that do not currently have a supervisor).

Who you are:

• Related University degree and six-years’ experience OR eight-plus years of field operations experience OR equivalent mix of formal education and experience.

• A G1/G2 Gas ticket will be regarded as a significant asset.

• Experience with enterprise systems including Maximo, Power BI, Microsoft Suite.

• Ability to effectively interact with peers, internal stakeholders, upper-level management, vendors, and service providers.

• Effective two-way communication capability includes excellent oral and written skills.

• Well-developed problem solving, decision-making, organization and planning skills.

• A valid Ontario Class G driver’s license and maintenance of a responsible driving record is required.

Working Conditions:

• Office and field environments.

• Travel is approximately 20-40% in local geographic area to other Enbridge offices and field responses; clean drivers’ abstract required.

• On call requirements.

For Ontario only

Salary Range is $92,000-$110,000/yr CAD
Salary will be based on candidate’s experience and education.

* Applicable compensation policies and guidelines apply to internal candidates.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com