Description
SUMMARY OF THE POSITION
Person who provides assistance to one or more physicians or professionals, or to a work team, in their administrative and professional duties. They prepare medical records, reports and requests for analysis, operating protocols or other documents based on typed, handwritten or dictated texts and enter them on a computer application. The Medical Secretary also prints out such documents and has them distributed to the personnel concerned. They will be required to support service users, book appointments, and receive and forward messages to relevant personnel and service users. The Medical Secretary manages mail and email, writes correspondence and updates record filing.
SPECIFIC FUNCTIONS
Under the authority of the Coordinator of specialized services, the person performs these tasks:
- Perform administrative tasks related to patient appointments for specialized services (telehealth or in-person at the CMC) such as;
- Book medical appointments for patients;
- Perform administrative tasks related to specialist clinics;
- Ensures support for the organization of the specialist clinics;
- Prepare lists on care4 for specialist appointments;
- Monitors the appointment priorities and delays;
- Transmit the required data, responds to questions and/or provide information to the various departments, people, clients or external organizations, according to his/her area of responsibility
and established procedures; - Respond to various calls, transmit information and respond to general inquiries from patients or specialists;
- Participate in the management of the department mailboxes where all inbound messages are filtered, triaged and dispatched to the appropriate team member or department;
- Participate in the management of the department phone line where all calls are triaged and dispatched to the appropriate team member or department.
