Records Management Clerk / Customer Service Clerk

The Records and Customer Service Clerk provides guidance, direction, and information as required to all internal and external stakeholders attending the Court location.

Under the supervision of the Supervisor, the successful candidate will:

• Respond to public inquiries relating to court matters
• Respond to inquiries in-person, on the telephone or email, as well as at the front reception from external agencies, City Staff and the public regarding court matters
• Provide case information, process information and forms to general public regarding court matters
• Provide general directions to persons entering the Courthouse
• Follow Records Management standards, departmental procedures and requirements.
• Organize and maintain files and ensure records adhere to corporate standards.
• Open new files and enter all files on the Records Management system and ensure that adequate cross-referencing information is entered
• Accurately file material such as all new and completed court matters, enforcement reports, newly scheduled and returning matters and new certificates
• Maintain and purge file collection and file room on a regular basis
• Prepare records for inactive storage according to the Records Retention Schedule and following proper records management procedures
• Facilitate disposition of records process.
• Operate computer system for, ICON, Gimmal and SharePoint.
• Ability to collect and produce monthly statistics and metrics as required.
• Maintain a high level of confidentiality in regards to public records (Freedom of Information)
• Demonstrate ability to work effectively in a team setting as well as independently
• Provide assistance and support to staff and team members
• Must be physically capable of lifting up to 35 lbs.
• Perform other related duties as assigned

• Grade 12 education with a minimum of 2 years experience in records/information management or completion of Records/Information Management course(s)
• Knowledge of records management polices and procedures, classification techniques and records management best practices is required
• Proficient with Records Management computer programs and other computer software (e.g., Gimmal and SharePoint, Outlook)
• Excellent organizational skills.
• Demonstrated ability to deal effectively with the public on an ongoing basis and work well under pressure.
• Knowledge of the Provincial Offences Act, Municipal, Provincial and Federal Government work environments would be an asset.
• Knowledge of records management policies and principles and classification techniques is an asset
• Excellent customer service skills demonstrated in a front-line customer service position.
• Good written communication skills to prepare/generate correspondence, e-mails and reports.
• Excellent verbal communication skills to serve clients on the telephone and in person.