Animal Field Services Officer

Join Our Team!

We’re growing, and excited to welcome compassionate, community‑minded Animal Field Services Officers to our team. This role is perfect for someone who thrives outdoors, enjoys helping people, and believes that pets, wildlife, and residents all deserve to share a safe, respectful, and vibrant community.

You’ll be part of a supportive workplace that values kindness, teamwork, and continuous learning. Every day brings meaningful opportunities-from reuniting lost pets with their families to helping residents navigate wildlife encounters with confidence and care.

• Animal Welfare Enforcement - Conduct investigations into animal welfare concerns, perform welfare checks, and enforce municipal bylaws and provincial legislation. Document findings thoroughly and take appropriate action to ensure humane treatment.
• Wildlife Co‑existence Support - Respond to calls involving wildlife, using humane, education‑first approaches. Provide residents with guidance on preventing conflicts, understanding wildlife behaviour, and safely coexisting with local species.
• Community Safety Response - Attend urgent calls involving aggressive animals, injured wildlife, or situations posing risks to public safety. Coordinate with police, fire, and other emergency services when necessary.
• Public Safety Orders & Charges - Issue Municipal Muzzle Orders and / or DOLA (Dog Owner’s Liability Act) forms to match the severity of the of the offense. Officers are expected to issue PON / APS charges for any bylaw violations, when warranted.
• Field Patrol & Operations - Patrol assigned areas to identify issues proactively, pick up stray or lost animals, and transport animals safely using proper handling techniques. Maintain accurate digital records, reports, and evidence.
• Public Education & Outreach - Engage with residents to promote responsible pet ownership, licensing compliance, and awareness of animal‑related bylaws. Participate in community events, school presentations, and various outreach initiatives.
• Team Collaboration - Work closely with shelter staff, bylaw enforcement, veterinary partners, and wildlife organizations to ensure coordinated, compassionate service delivery.
• Court & Legal Duties - Prepare detailed notes and evidence packages. Attend court as needed and provide clear, professional testimony as an expert witness.
• Equipment & Vehicle Care - Maintain vehicles, tools, and equipment in safe working condition, ensuring readiness for field operations.
• Health & Safety Compliance - Follow all safety protocols, including PPE use, zoonotic disease precautions, and safe animal‑handling practices.
• Physical Capabilities - Ability to lift to 50 - 100 lbs., work in a fast past environment, work in varied weather conditions, must be willing to handle, restrain, to assist with containing pets and wildlife safely.

• Completion of post‑secondary education (certificate, diploma, or degree) in Law Enforcement, Municipal By‑law Enforcement, Animal Health Sciences, Police Foundations, or a related field required.
• 3 to 5 years of experience and applied knowledge in animal control, by‑law enforcement, or law enforcement preferred.
• Experience in animal behaviour and handling domestic animals and wildlife, including injured, fractious, or deceased animals.
• Exceptional customer service, problem‑solving, and conflict‑resolution skills.
• Strong communication and notetaking skills, including experience with de‑escalation and tactical communications. Needed for interacting with the public, explaining regulations, and navigating potentially confrontational situations involving pet owners.
• Good physical condition, with fitness, strength, and agility required for duties, including the ability to lift up to 50 -100 lbs. and work in adverse environmental conditions.
• Flexibility to work rotating shifts, including nights, weekends, and holidays in a 24/7 continuous operation.
• Proficiency with PC applications (MS Outlook, Word, etc.) and records management systems (e.g., Chameleon).
• Valid Ontario Class G Driver’s License with a driving record acceptable to the City.
• Rabies vaccination or recent titer check required.
• Must provide a vulnerable sector criminal record check acceptable to the City.
• Must be able to appear in court and provide testimony as an expert witness, maintaining the highest professional and ethical standards.