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Challenger Motor Freight Inc. - Corporate Headquarters

Customer Service Representative - Fastfrate Group (Regina)

Challenger Motor Freight Inc. - Corporate Headquarters

Regina, SK

  • Nombre de poste(s) à combler : 1

  • À discuter

  • Date d'entrée en fonction : 1 poste à combler dès que possible

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Fastfrate is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.
If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.


Fastfrate Company Profile:
Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.
From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.


Why you’ll love working here:
  • A workplace where you can learn, grow, and build your career
  • A culture that encourages new ideas and continuous improvement
  • Supportive leaders who provide guidance while giving you autonomy
  • A team-focused environment
  • A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
  • Support for professional memberships, training, and certifications


The Opportunity:
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:
The Customer Service Representative performs a variety of tasks to meet customer needs by ensuring the customers have required information regarding their shipment.
Hours of Work: Monday to Friday, 7:00am–3:30pm
Work Arrangement: On-site
Position Type: Non-Union
Employment Status: Permanent
Compensation: $17.50 - $20.00 / hr
Work Location & Environment: 12202 Rotary Avenue, Regina, SK, S4M 0A1; Office environment


Key Accountabilities:
In this role, you will:
  • Enhance customer relationships by providing exemplary customer service to clients
  • Inform customers of other services available through Fastfrate or related businesses
  • Respond to customer queries regarding the status of their shipment, such as bills of lading, proof of delivery, pick ups, delayed or lost shipments, etc.
  • Maintain accurate manual and computer records of customer shipments
  • Anticipate and facilitate resolution to problems
  • Trace shipments as required
  • Coordinating special project PO pick and pack between the customer and the dock
  • Manage the special project orders from time of execution through to final delivery
  • Main point of contact for special project accounts
  • Liaise with branch or other personnel regarding damaged/refused freight, packing slip details, contact information, POs, etc.
  • Prepare and update reports for supervisor and sales representatives as required, such as sales, on-time carrier and manifest reports
  • Performs other duties as required


Qualifications
We’re looking for someone who brings:
Education & Experience:
  • Minimum 2 years’ customer service and LTL experience in the transportation industry
  • Knowledge of the transportation industry

Skills & Attributes:
  • Excellent interpersonal and communication skills
  • Good problem resolution skills
  • Good computer literacy, including MS Office with excellent keyboarding skills
  • Ability to work effectively in a team environment
  • Commitment to customer satisfaction and customer focused
  • Strong organizational skills and the ability to work on multiple tasks simultaneously
  • Creative and effective problem-solving ability
  • Well-organized, enthusiastic, professional and a positive team member
  • Ability to handle difficult situations with both internal and external customers
  • Willingness to learn


How To Apply:
If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.
Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.
 

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