Assistant Service Manager

*TERM POSITION*

Job Summary:

The Assistant Service Manager will report directly to the Service Manager. They’ll be responsible for ensuring a high level of customer satisfaction and overseeing the Service Team. This position supports daily operations, including sales, follow-ups, and customer retention. Additionally, the Assistant Service Manager is accountable for meeting productivity and continuous improvement goals for Technicians. This role offers an excellent opportunity for a professional with service experience to advance their career. Ideal candidates will possess strong communication and customer service skills, as well as the ability to maintain a high level of organization in a dynamic environment.

Qualifications:

• Preferred minimum of 2 years of experience as a Service Consultant

• Proven experience in delivering exceptional customer satisfaction in a fast-paced environment

• Strong technical knowledge and extensive practical experience in equipment repairs

• Ability to thrive in a collaborative environment where teamwork is essential

• Desire to advance within the Automotive/Industrial Equipment/Maintenance

• High attention to detail with proven people management and organizational skills

• Forecasts goals and objectives for the department and strives to meet them.

• Commitment to continuous learning and professional development

• Comfortable use of technology for daily tasks (Microsoft Programs, Sage, CRM, etc.)

• Experience with preparing and processing daily customer invoices with accuracy and attention to detail

• Manage payroll submissions to ensure accuracy and confidentiality

• Coordinating and managing technicians’ daily schedules

• Responsible for managing out-of-town jobs, ensuring all travel, lodging and equipment are arranged efficiently.

• Ability to track and improve technician efficiency by monitoring job completion times against quoted estimates

• Proven leadership skills and ability to successfully mentor team members

• Experience in developing and overseeing monthly budgets and strategic plans for service operations

• Exceptional communication skills (in person, on the phone, via email, and in writing)

• Clear credit and criminal record check

• Valid driver's license with a clean driving record and reliable transportation to work

What Stephenson Equipment Can Offer You:

• Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success

• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options

• RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment

• Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus

• Career development opportunities & internal promotions

• Learning & development opportunities

• Wellness program

• Corporate discounts & group savings plan

• Volunteer program - Dollars for Doing

• Company events - Birchwood Bucks, Circle of Excellence, holiday parties

For over 40 years Stephenson Equipment has been committed to serving the Automotive Service Industry. Starting out in a 2000 square foot facility in 1984 on Colony Street in Winnipeg to a now 20,000 square foot facility on 21 Murray Park Road. Stephenson has had the pleasure of helping thousands of customers grow their businesses and succeed by designing, servicing, and installing our products and systems. Our experienced and knowledgeable team has a passion for the industry and will continue to exceed expectations for years to come. Guided by integrity, hard work, and a desire to be number one in all facets of our industry, to supply products and services that consistently exceed our customer’s expectations at a fair price.