CRM Coordinator – Maternity Leave Contract

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

The OneSource CRM team at BDO Canada is seeking a detail-oriented, collaborative CRM Coordinator to provide parental leave coverage for one of our key team members. This role is instrumental in supporting CRM governance, data quality, and user enablement across BDO’s national practice.

You will contribute to initiatives that drive CRM accuracy, streamline user workflows, and reinforce process across our integrated systems. This position reports to the CRM Manager and works closely with team leads on data governance, user support, training and AssistMe ticket resolution.

This is an ideal opportunity for a candidate who excels in structured thinking, attention to detail, and cross-team communication, particularly in a professional services environment.

Key Responsibilities

• Support enforcement and tracking of CRM data quality rules.
• Maintain cleanup trackers and contribute to scenario-based resolution planning
• Assist in user guidance, and data escalation processes

• Monitor and triage incoming CRM AssistMe tickets.
• Support communication with users, escalating tickets where needed and tracking repeat issues
• Collaborate with the CRM team to identify governance trends and workflow improvements

• Respond to user questions and AssistMe tickets related to CRM navigation, fields, stakeholder roles, and general usage
• Promote CRM best practices and proper data entry techniques across the CRM platform.
• Provide tailored guidance for creating and maintaining custom CRM views
• Support users through documentation and process explanations

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
• You understand your stakeholder’s industry, challenges, and opportunities; stakeholders describe you as positive, professional, and delivering high-quality work
• You identify, recommend, and are focused on effective service delivery to your stakeholders
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.

Your Experience and Education

• 2-4 years in a CRM, operations, or systems support role (experience in a professional services firm preferred)
• Familiarity with Microsoft Dynamics CRM (or comparable platforms)
• Comfort navigating systems like Workday, AssistMe, and WalkMe is a strong asset
• Strong attention to detail, especially with data entry and validation
• Highly organized, reliable, and process-oriented

• Excellent written and verbal communication skills
• Proactive problem-solving mindset and ability to escalate appropriately
• Comfortable working independently in a remote environment and collaborating with national teams
• Team-first attitude and willingness to learn in a fast-evolving system environment

• French language proficiency
• Experience managing system tickets, writing user documentation, or coordinating cross-functional projects

Salary: $50,000 - 62,000.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2025. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.

• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

With your consent, BDO Canada may use AI technology (Microsoft Copilot) to transcribe during preliminary conversations, solely for the purpose of note-taking and not for other purposes, such as resume review, evaluation or selection of candidates.

More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.