Administrative Team Lead

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

Job Description

The Ottawa & EO region is looking for two Administrative Team Leads to support the Business Services and Outsourcing service line of the larger Ottawa group with day-to-day operations and various projects.

The candidates would own the following responsibilities:

• Leadership of BSO Administrative Professionals, to include bi-weekly check ins
• Oversee team by being the contact person to resolve process issues, address concerns and manage workload overflow for the BSO Administrative Professionals.
• Perform administrative tasks such as calendar management, draft various letter types, organize and manage client meetings
• Coach, mentor and manage performance of team members for continuous development
• Coordinate staff schedules and Personal Time Off to ensure proper coverage within the larger BSO admin team
• Onboard new Administrative Professional team members or assignment of trainer
• Work with the other BSO Team Lead and team members to continuously improve work processes
• Leverage tools and technology
• Lead and/or contribute to special projects
• Communicate and collaborate with Local Office Manager on a weekly basis

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains and attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development

Your experience and education

• Previous experience in professional service environment
• Exceptional interpersonal skills with ability to foster a positive, inclusive work environment, with ability to effectively communicate and collaborate at all levels
• Minimum 3-5 years of experience in business support or project coordination role in an international environment
• Minimum 3 years of experience in team management
• Advanced knowledge of MS Office, strong Excel knowledge is a must (e.g. pivot tables, macros)
• Excellent level of English and French including verbal and written and proof reading, other languages a plus
• Committed, reliable and dedicated to providing exceptional client service, providing high quality work with high attention to detail
• Exceptional coordinating skills and the ability to manage and follow up a high volume of tasks and concurrent projects
• Proven ability to adapt and lead in a constantly changing business environment
• Ability to work autonomously and to build effective working relationships with the team and within the network
• Proactivity, show initiative and able to anticipate business needs
• Enthusiastic and willing to work outside office hours if necessary
• Ability to prioritize workloads and flexibility to manage multiple tasks and deadlines
• You display strong problem solving, analytical, and communication skills

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.

• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.