ISL 27R - Team Lead

Posting Title ISL 27R - Team Lead Position Classification Information Systems R27 Union GEU Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CA Salary Range $91,295.85 - $104,132.83 annually which includes a 9.9% Temporary Market Adjustment* Close Date 5/7/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Social Dev & Poverty Reduction Ministry Branch / Division Information Services Division Job Summary A great opportunity to take the next step in your career The Information Services Division are technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family. The division also provides IM/IT resource planning, decision-making, project and issues management, security and privacy functions, and desktop support. Our guiding principle is to promote a service delivery culture that is respectful, fosters positive relationships, and promotes creative problem solving with all our staff and partners in the Social Sector. The Team Lead is a people leader role responsible for ensuring the health of the team and ticket management system(s) while delivering service excellence to clients. Other responsibilities include working with stakeholders across multiple areas to resolve problems to minimize user impact (downtime and costs), drafting communication for IT service impacts and changes to all users, providing advice to senior staff and leading multiple project teams. Job Requirements: Bachelors degree in a business or technology field, and a minimum of two (2) years *related experience in each area outlined, OR Diploma in a business or technology field, and a minimum of three (3) years *related experience in each area outlined, OR A combination of *related experience in each area outlined and related education may be considered. *Related experience must include: Experience in supervising staff including developing and evaluating employee performance, coaching, team building and mentoring. Experience analyzing and improving operational processes. Experience establishing collaborative relationships with others. Experience leading organizational change. Experience with the allocation of staff resources. Preference may be given to those with: Experience leading and supervising a team of fifteen (15) or more staff. Experience working in the social sector and/or supporting applications or business processes in the social sector. Two (2) or more year experience leading and resolving complex staff and/or client issues. Willingness Statement: Must be willing to travel occasionally within the province. For questions regarding this position, please contact ivan.sullivan@gov.bc.ca. About this Position: Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future temporary and permanent vacancies. Please refer to MyHR for more information on Temporary Market Adjustments. Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Information Management/Information Technology