ISL 24R - Service Analyst

Posting Title ISL 24R - Service Analyst Position Classification Information Systems R24 Union GEU Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CA Salary Range $83,602.12 - $95,237.69 annually which includes a 9.9% Temporary Market Adjustment* Close Date 4/30/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division ES/NCS Job Summary Contribute your valued expertise in strategy, design and service delivery to this fast-paced opportunity Network Connectivity Services manages the Shared Provincial Access Network, which is comprised of building connectivity, remote connectivity, and shared network infrastructure. This role works with the Service Management Team in support of the end-to-end provisioning of the Provinces Shared Provincial Access Network (SPAN/BC) infrastructure. Oversees all aspects of the service management life cycle, including strategic planning, service development, service level management, vendor relationship management, and client engagement. Job Requirements: Certificate or higher in IM/IT or related field; OR An equivalent combination of education and experience in the IM/IT field may be considered. A minimum of 2 years experience providing business analysis, conducting systems training, documenting user support documentation, client communications, analyzing data, documenting, and improving business processes. Experience gathering and documenting business requirements. Experience with Microsoft Suite (e.g., SharePoint, Skype, Teams, Exchange) and Unified Communications. Preference may be given to candidates with experience using Skype and/or Teams. Preference may be given to applicants with: Experience negotiating contracts and managing IM/IT contracted services. Experience using My Service Centre. Experience using JIRA. For questions regarding this position, please contact Dan.Flynn@gov.bc.ca. About this Position: 1 Position available. Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established for future temporary and/or permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment. Please refer to MyHR for more information on Temporary Market Adjustments. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452. With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Information Management/Information Technology