CLK 12R - Intake Administrator

Posting Title CLK 12R - Intake Administrator Position Classification Clerk R12 Union GEU Work Options On-Site Location Campbell River, BC V9W 6Y7 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CALangley, BC V3A 8T1 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CAPrince George, BC V2N4P7 CARichmond, BC V7C 4M9 CAVictoria, BC V9B 6X2 CA Salary Range $54,387.32 - $61,395.95 annually Close Date 4/30/2024 Job Type Regular Full Time Temporary End Date 10/16/2024 Ministry/Organization BC Public Service -> Ministry of Labour Ministry Branch / Division Workers' Advisers Office Job Summary Bring your strong administrative experience and superior organizational skills to this position The Workers Advisers Office (WAO) provides free and independent advice, assistance, and representation to workers, their dependents, and stakeholders on workers compensation issues. The WAO Intake Administrator (IA) is the first point of contact for clients. The position reviews and analyzes inquiries from clients and provides information, advice, and direction on the next steps a client needs to take in the claim or formal appeal process, including what documentation and evidence may be required to substantiate the claim. The role also provides information about a clients rights and options and assists advisers in managing information requirements and documentation for client files. Job Requirements: Grade 12 graduation or equivalent One (1) year experience providing administrative and clerical support to others in an office environment. Six (6) months experience answering client calls through a centralized phone system (e.g. a call centre or helpline) Six (6) months experience providing client service in an adversarial environment, for example, working with clients who are angry, depressed or suicidal. Experience with word processing and database applications. Experience applying legislation and regulations. Preference may be given to applicants with: Experience and/or training in conflict management/de-escalation. More than six (6) months experience answering client calls through a centralized phone system (e.g. a call centre or helpline) More than six (6) months experience providing client service in an adversarial environment, for example, working with clients who are angry, depressed or suicidal. For questions regarding this position, please contact kathryn.gregory@wao-bc.org About this Position: This position has full time on-site requirements. This positing is to establish eligibility lists for current and future permanent and/or temporary positions in the following locations: Campbell River, Langley, Richmond, Kamloops, Prince George, Kelowna, Victoria & Nanaimo. Currently there are three positions available. One in Victoria (temporary assignment until October 2024), one in Nanaimo (temporary assignment until October 2024) and one permanent position in Kelowna. A permanent appointment may result from the temporary appointment. Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452. How to Apply: Your application must clearly demonstrate how you meet the job requirements list above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Administrative Services