CLK 09R - Team Assistant

The Team
Join our vibrant and growing administrative team at the Burns Lake office, where you'll be part of a small, dynamic group supporting child protection, family services, guardianship, and resource teams. Supervised by the Office Manager, this team operates in a fast-paced environment, dedicated to making a meaningful impact in the community. As a relatively new team, we offer a collaborative and supportive atmosphere where each member plays a crucial role in the effective delivery of services.

The Role
In this role, you'll assist with referrals to community agencies and other programs, support social workers with court documents, and provide crucial information to families about procedures. You'll handle telephone calls, greet visitors, and connect them with child protection workers, serving as the first point of contact for the general public. Your role is vital in shaping how the office is perceived and ensuring that the needs of children and youth are met with the highest level of service provided by MCFD. You'll be an integral part of ensuring smooth workflow and effective service delivery.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent.
• One (1) year of administrative support experience in an office environment.
• Six (6) months experience working in a computerized environment using various computer applications and data bases. (For example: Microsoft Office applications including Word Excel, Outlook, Lync) for word processing, spread sheeting, data entry, email and video teleconferencing; and case management or other database applications.
• Six (6) months experience providing quality customer or client service, carrying out duties and responding to client needs in a professional manner.
• Six (6) months experience working independently and as a team member with a multi-disciplinary environment and with other professional staff, client, and service providers.
• Keyboard with speed and accuracy at approximately 40 - 50 words per minute.
• A combination of education and experience may be considered.
  

Preferences may be given to applicants with:

• Administrative experience working with vulnerable children and families in a human/social services setting.
• Experience using applications: Integrated Case Management (ICM) and/or Management Information Systems (MIS) computer applications.

For questions regarding this position, please contact Cathryn.Iannone@gov.bc.ca.

About this Position:
Flexible work options are available; this position may be able to work from home up to 2 days a week subject to an approved telework agreement.
An eligibility list may be established to fill current and/or future permanent vacancies.
A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.