CLK 09R - Health Services Navigator

The Team
HealthLink BC (HLBC) bridges the gap before, between, and after in-person community services to best support the patient in the optimization of their health; and health care providers in their aim to achieve the highest clinical outcome for their patients. This organization is designed to support the citizens of British Columbia and the Yukon, both unattached and attached, by providing access to timely health information and services within the broader, complex health system. HealthLink BC is integral to delivering digital and virtual health services across British Columbia and the Yukon, enhancing patient attachment and access to high-quality, culturally safe episodic care.

The Role
The Health Services Navigators provide health information, referral, registration support and care escalation to patients of the 24/7/365 8-1-1 Operations Virtual Health Services.

Qualifications:
Education and Experience Requirements

• Secondary school graduation or equivalent.
• Experience delivering a high standard of client service in a high volume, fast paced, rapid changing environment.
• Experience / training in word processing, spreadsheet and other standard computer applications.

Preference may be given to applicants with:

• Experience within a healthcare or emergency response setting.

Willingness statement:

• Ability to work specific types of shifts, shift patterns, or shift lengths that may range from 7-10 hours.
• Ability to work in multi-sited office.
• Ability to work shifts that may include days, evenings, and weekends in order to support a 24 hour / 7 day per week contact center environment.
• Ability to work in an environment where schedules are subject to review and change on a yearly basis to assure operational needs are met.
• Ability to work statutory holidays.

For questions regarding this position, please contact Samantha.Turecki@gov.bc.ca.

About this Position:
There are currently 2 positions with full-time and part-time opportunities available.
This position has full time on-site requirements.
This position can be based out of any of the location(s) listed above.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.