CLK 09R - Emergency Coordination Centre (ECC) Clerk

The Team
The Provincial Response Operations team is an established and dedicated group of approximately 50 emergency management professionals delivering 24/7 response coordination across British Columbia. Working alongside partners such as the BC Conservation Officer Service, search and rescue teams, and other agencies, the team plays a critical role in supporting public safety and environmental protection through fast-paced, high-impact operations.

The Role
The ECC Clerk serves as a front-line contact, receiving and managing reports from the public, partners, and clients related to wildlife conflicts, environmental violations, and all-hazard incidents. This role directly supports public safety and environmental protection, offering the opportunity to contribute to meaningful work in a dynamic, around-the-clock environment with a structured shift schedule.

Qualifications:
Education and Experience Requirements

• Grade 12 education or equivalent.

Preference may be given to applicants who have any of the following:

• Experience in a contact centre, call centre or similar fast-paced environment.
• Minimum one (1) year of administrative experience.
• Experience and/or training in Microsoft Office Outlook, Word and Excel applications.

Willingness statements:

Applicants must be willing and able to:

• Work 10-hour shifts on a 4-days-on / 4-days-off schedule that may include holidays, weekends, early mornings and evenings to maintain EMCR operational requirements.
• Work overtime and/or be placed on standby with limited notice.
• Work at alternate locations, as needed during emergencies and business disruptions, to maintain EMCR operational requirements.

For questions regarding this position, please contact Brendan.Ralfs@gov.bc.ca.

About this Position:

There are up to 8 temporary vacancies available in Saanichton.
This is a temporary opportunity until 11/28/2026. This position may be extended or become permanent.
This position has full-time on-site requirements.
These positions will be scheduled to maintain operations 7 days per week across early morning, daytime and evening periods on weekdays, weekends and holidays.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.