CLK 09 - Team Assistant

The Team
The Centralized Services Hub (CSH) is an established, specialized team that supports MCFD’s child safety mandate by providing centralized screening and administrative coordination for prospective kinship, foster, and adoption caregivers, as well as employees of ministry-contracted agencies across British Columbia. As part of a dedicated team of Team Assistants, Team Leaders, Office Managers, and SPOAs, you will contribute to processes that help promote the safety and well-being of children and youth throughout the province. We value collaboration, inclusion, and service excellence, and we foster a supportive environment where team members bring dedication, respect, and a shared commitment to making a positive difference for children, youth, families, and communities.

The Role
As a Team Assistant, you will conduct screening activities for prospective caregivers and agency-contracted employees, helping ensure processes are completed accurately and efficiently. You will support district offices across the province by coordinating screening requests and providing timely administrative services that contribute to informed decision-making. Through your work, you will help promote the safety, care, and well-being of children and youth while supporting inclusive, responsive services for the diverse families and communities we serve.

Qualifications:
Education and Experience Requirements

• Certificate or coursework and 6 months related experience; OR
• Secondary School graduation (Dogwood, GED) and 6 months related experience; OR
• Evergreen and 1 year related experience; OR
• An equivalent combination of education and experience may be considered.

Related Experience includes:

• Six months experience working in a computerized environment using various computer applications and data bases. (For example: Microsoft Office applications including Word Excel, Outlook) for word processing, spread sheeting, data entry, email and video teleconferencing; and case management or other database applications.
• Experience providing quality customer or client service, carrying out duties and responding to client needs in a professional manner.
• Experience working independently and as a team member with a multi-disciplinary environment and with other professional staff, client, and service providers.

Preferences

• Preference may be given to applicants with administrative experience working with vulnerable children and families in a human/social services setting.
• Preference may be given to applicants with experience using MCFD applications: Integrated Case Management (ICM) and/or Management Information Systems (MIS) computer applications.
• Preference may be given for completion of an Administrative Business Skills course or program as experience equivalency.

For questions regarding this position, please contact erin.mackintosh@gov.bc.ca

About this Position:
This position is based out of Victoria.
An eligibility list may be established to fill future temporary and/or permanent vacancies in Victoria and Vancouver.
Flexible work options are available; this position may be able to work up to three (3) days at home per week subject to an approved telework agreement.
A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.