Business Analyst

Hey, we're Ardene!

We're the ultimate destination in North America and beyond for head-to-toe apparel, footwear, and accessories - all at the best prices. In 1982, we started as an accessories and jewelry retailer. Today, we're on a whole new level, with 250+ stores in Canada, the USA and internationally - not to mention ardene.com and our app!

We believe that fashion shouldn’t be exclusive or intimidating - it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.

We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives.

Want to learn more about Life at Ardene? Check out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.

https://ardenecorporate.com/life-at-ardene

WHO YOU ARE:

As an IT Business Analyst, you’re sharp, proactive, and collaborative. Highly organized, you take ownership from start to finish, delivering results with precision and energy.

As an IT Business Analyst, your responsibilities will include but are not limited to the following:

• Act as a liaison between business teams, IT, and external partners to ensure requirements are clearly defined and solutions align with business objectives.
• Coordinate and monitor assigned project activities, ensuring tasks are completed on time, within scope, and to quality standards.
• Support project planning by helping define requirements, test cases and results.
• Participate in requirements gathering and, functional analysis, and the successful implementation of new software solutions.
• Provide first-line technical assistance to end users for software operational day-to-day issues.
• Investigate and troubleshoot user-reported problems, escalating complex issues to the appropriate teams or vendors.
• Collaborate with cross-functional teams to coordinate testing, user training, and rollout activities.
• Track and report on project status to IT Senior Program Manager, highlighting progress, risks, and next steps.

WHAT YOU’LL NEED:

• 4+ years of experience in a Business Analyst or similar role.
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Strong knowledge of one or more IT solutions and related systems.
• Proven ability to analyse and resolve technical issues with a problem-solving mindset.
• Familiarity with project management methodologies and tools (e.g., Jira, Azure DevOps).
• Experience contributing to major IT projects with multidisciplinary teams.
• Ability to understand and translate business needs into both process and technical requirements.
• Excellent written and verbal communication skills.
• Skilled at working under pressure while managing multiple priorities.
• Fluent in French and English (spoken and written).

GROW WITH US!

We’re pretty proud to say that everything we do starts with our people - whether it’s in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America’s top retail chains!