Manager, Aon Advance

Are you a motivated professional who thrives in a dynamic environment and is passionate about making a tangible impact. Are you naturally curious, eager to learn, and seek out opportunities for continuous personal growth? Are you goal-oriented and enjoy taking the lead on complexity of handling business process improvements and dealing with complexity is of interest to you? Does ‘making a difference’ make a difference to you? If so, this position could be the beginning of an outstanding relationship. Apply today!

This is a hybrid role with the flexibility to work both virtually and from our local office in Toronto or Calgary.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

• Manage overall employee performance and where appropriate communicate disciplinary and corrective action.
• Makes employment decisions, evaluates and rewards staff performance, recommends training and development opportunities.
• Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise.
• Periodically review work performed by staff members to verify that specialists identify and retrieve relevant compliance documentation required
• Validate that staff members are performing the necessary activities to initiate and deliver per the client service agreements.
• Assist specialists in developing effective relationship with outsourced provider.
• Review specialist performance to settle if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables as agreed in the program service agreement
• Help team members and colleagues troubleshoot and resolve client issues around team results.
• Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
• Participate in office and client visits.
• Participate in the development of client solutions with Branch and Business Leaders
• Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training.
• Develops, recommends, implements, and interprets client service procedures; evaluates the ongoing effectiveness of current operations and systems.
• Develops, interprets, and ensures the consistent application of ACS policies.
• Addresses unusual or difficult inquiries/situations through direct personal action or refers to the appropriate individuals; researches sophisticated issues and handles their resolution.

At Aon, candidates are drawn to opportunities for professional growth, substantial impact, and collaboration with industry leaders. The role offers exposure to complex insurance programs and the chance to lead initiatives that shape client outcomes.

Aon stands out through its commitment to innovation, client-centric solutions, and a supportive, inclusive culture. Aon empowers employees with access to innovative resources, ongoing training, and a global network of experts. The role is distinguished by its blend of leadership responsibility and hands-on involvement in high-impact projects, giving you both strategic influence and operational experience.

• Strong interpersonal skills in a team lead or supervisory capacity with the ability to interact effectively and collaboratively with employees at various levels.
• Excellent at verbal and written communication, and professional interactions with colleagues and clients.
• Leader with a creative and flexible approach, possessing strong analytical, root causing, and problem-solving skills.
• Extensive knowledge of Microsoft office applications with emphasis on Excel a Power Point.
• Solid understanding of and experience in specialized insurance programs, structure, renewal management and administration.
• Must hold and maintain appropriate broker’s license(s).
• Minimum 3 years supervisory and 7+ years commercial insurance experience; BA preferred

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

2564030