Certificate Specialist

Certificate Specialist

Aon is looking for a Bilingual Certificate Specialist to join our team. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Client Service Delivery team within Aon.

This is a hybrid role with the flexibility to work both virtually and from our office.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

This function is responsible for overseeing the issuance of certificates, including Third Party Forms and Auto ID cards

• Executes operational/technical work under general guidance for the Onshore Production team, to achieve results such as; Support Aon Client Services with the onshore production of certificates; identify and support key processes improvements to be implemented within Aon Client Services.
• Develops, analyze and report critical Key Performance Indicators (KPIs)
• Perform analyses Developing/producing/sensitive reports, plans and/or outputs
• Implement standard processes, best practices and tools/systems that increase the efficiency of information exchanges among processes, clients, and strategic industry partners
• Develop and implement quality control standards and protocol

Role Complexity/Problem Solving

• Resolves issues with impact on client relationships (external/internal where needed), client operations or technical methodology
• Resolves issues using analytical tools with minimal guidance
• Develops conclusions from analysis and applies results to business operations

Discretion & Decision Making

• Provides significant input into technical/technological decisions for the unit
• Provides input into the unit's business plan

Interaction

• Develops and manages collaborative relationships/networking with multiple-level internal contacts across units or potentially the portfolio to: advise and build positive support on critical issues/solutions related to area of expertise influentially negotiate/promote resources to achieve mutually desired results.
• Develops and manages collaborative relationships with mid to senior-level external stakeholders to: advise on issues; and negotiate critical deliverables and contracts, investigate and address short and mid-term needs, and translates needs into results, participate in client sales meetings as the subject matter expert and/or advocate with carriers on behalf of client's and add influence significant outcomes

Leadership and Development

• Contributes to body of knowledge within area of expertise

How is this Opportunity Different

As a Certificate Specialist at Aon, you will be part of an industry-leading team that empowers clients by delivering innovative and effective solutions. Aon’s commitment to continuous improvement means you will always be at the forefront of industry best practices and technological advancements.

You won’t just join a team; you’ll join a community. You will work closely with Aon Client Services, supporting the onshore production of certificates and implementing key process improvements. You’ll collaborate with multiple internal units, ensuring a wide-ranging impact.

Aon fosters a culture of continuous learning. You’ll have opportunities to develop and report critical Key Performance Indicators (KPIs), analyze data, and implement quality control standards. Your role will influence significant outcomes, driving both your professional development and Aon’s success.

Aon prioritizes your wellbeing with a comprehensive benefits package, flexible working styles, and dedicated wellbeing days. Our inclusive environment ensures you can be your best self, managing your work/life balance effectively.

At Aon, we believe in equipping you to achieve your fullest potential. Join us and be a part of a team where you are more connected, more relevant, and more valued.

Skills and experience that will lead to success

• Must be available from 11:30 AM EST to 7:30 PM EST on weekdays
• Bilingualism (French and English) is an asset
• Some commercial insurance experience preferred
• Previous experience on working on complex certificates is an asset
• Must have and maintain appropriate Insurance Broker's license or must obtain provincial license with 3 to 6 months of start date
• Excellent oral and written communication skills are a must

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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