Description
Job Opportunity
At the Algonquin and Lakeshore Catholic District School Board, we are guided by a strong system of values that promote dignity and respect for every individual. We believe diversity makes us stronger and are committed to removing barriers and creating a workplace that is inclusive and welcoming to people of all backgrounds, cultures, genders, and abilities.
Job Title:
Service Desk Specialist, Full Time
Job Posting Number:
CUPE#2526-032-SDS
Eligibility:
This position is open to all CUPE employees. Preference will be granted in accordance with the Collective Agreement for CUPE local 1479 to permanent internal candidates. Temporary employees will have their applications considered prior to external applicants.
Hourly Rate:
$29.08 - $33.49 per hour
Closing Date:
October 6, 2025, 4:00pm
Full Time Equivalent:
1.0 FTE
Assignment:
Effective date to be determined
Working 8 hours per day, 5 days per week.
Site and Location
Board Office, Napanee
About the ALCDSB
The Algonquin and Lakeshore Catholic District School Board serves approximately 12,000 students, employs over 1,400 full-time equivalent staff, and covers a geographical area of more than 16,000 square kilometers (Whitney in the North, Picton in the South, Trenton in the West, and Kingston in the East). The ALCDSB builds faith-filled learning communities where each member is loved, inspired, and successful.
Position Summary
Reporting to the Manager of Learning Technology Services, the Service Desk Specialist manages all service desk requests by troubleshooting and providing support to end users regarding software and peripherals. They perform repairs on educational and administrative workstations, complete installations and prepare new Learning Technology equipment for deployment or assign tickets as operationally required. They are the point of contact for schools and central staff regarding Learning Technology issues and requests.
Qualifications
- A three-year college diploma in a field related to computer or technology studies or equivalent work related experience will be considered;
- Recognized certificate in network technology appropriate to board's standard considered an asset;
- Recognized certificate in hardware repair appropriate to board's standards considered and asset;
- CNE/MCSE, A+, CCNA certification considered an asset;
- Minimum of three years' experience in an Information technology environment including Wide and Local Area Network administration, Intranet/Internet technologies implementation and support, design, analysis, and optimization of network infrastructures;
- Experience with software packages in keeping with latest programs;
- Experience with content creation including documentation and how-to videos;
- Excellent analytical and trouble shooting skills;
- Excellent interpersonal and communications skills;
- Conflict and time management skills;
- Proven project management and planning skills;
- Demonstrated customer service skills;
- Must possess a valid driver's license and have access to a vehicle in order to travel and provide service throughout the district
Communication
Shares and receives information and ideas in a variety of ways and adapts to the needs of the audience to ensure the message is understood.
Innovation
Creates, develops and implements new processes or services with the aim of improving the learning community for all.
Interpersonal Relations
Displays characteristics and personal attributes that enhance communication and interactions. Establishes and maintains harmonious professional relationships by demonstrating respect and sensitivity to all.
Leadership
Motivates groups of people, while maximizing the efforts of others to achieve a common goal.
Planning and Organization
Plans, organizes and coordinates time, resources and tools to meet established goals.
Professional Integrity
Models strong ethical or moral principles and always follows them, regardless of who is present.
System Thinking
Sees, acknowledges and contributes to the shared mission and vision of the Board. Approaches all work done within ALCDSB as being part of a larger system that is inter-related with strategic plans. Understands that work done in one part of ALCDSB impacts a variety of groups inside and outside of the Board.
What we offer
- Extensive benefits; health, drug, vision, and dental
- Employee and Family Assistance Program
- Staff Wellness resources
- Ongoing learning and career growth
Applicants will only be accepted through Apply to Education.
As a condition of employment, the successful candidate must provide a Criminal Background Check (CBC) with vulnerable sector screening current within six months of date of hire.
In compliance with the Accessibility for Ontarians with Disabilities Act (A.O.D.A.) we will make the necessary accommodations for applicants who require accommodations. Please contact the Human Resources Department by email to make an accommodation request.
All information received relating to a candidate's required accommodation will be addressed confidentially by Human Resources.
While we thank all those who have applied, only those candidates selected for an interview will be contacted.
