Unit Clerk

The Unit Clerk is responsible for providing clerical and administrative support to the busy Outpatient Department at Red Deer Regional Hospital. This role serves as the first point of contact for patients, physicians, and healthcare team members, ensuring efficient coordination of patient flow, appointments, and departmental communications. The Unit Clerk contributes to a positive patient experience through professional, courteous, and accurate administrative support.

As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.

Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program.

Previous healthcare clerical experience and work with referrals and work queues required. Proficiency with electronic health records and Microsoft Office applications. Strong interpersonal, communication, and organizational skills. Ability to prioritize workload and work effectively in a fast-paced environment. Demonstrated commitment to patient-centered care and customer service. Accurate keyboarding and data entry skills. Ability to withstand the physical demands of the job including lifting paper boxes, escorting patients in the department, manual data entry, answering phones with multiple interruptions.

Knowledge of medical terminology. Experience in an ambulatory care or outpatient setting. Ability to work independently and collaboratively within an interdisciplinary healthcare team. Strong attention to detail and commitment to accuracy.