Team Lead

If you know one thing, it’s numbers. You also get that a lot of people don’t, and have developed a way of talking to others that meets them on their level. Whether it’s colleagues in accounting and payroll, other departments, employees or executives - you can take the numbers, rules, and exceptions, and make them understood by the layperson. A leader and an excellent communicator, you can effectively collaborate up, down, and across the organization and build strong working relationships that promote cooperation both inside and outside your team. Alberta Health Services is seeking an experienced payroll professional for the role of Team Lead, Payroll Operations. This individual must be highly knowledgeable about payroll processes, software, and legal requirements, with the ability to plan, prioritize, and adapt those plans as situations arise. You can stay calm and work well under pressure, and can help your team effectively deal with high volume, disruptions, or even curveballs - and still meet key dates and deadlines without missing a beat. You are organized and meticulous in your work. While you pride yourself on accuracy and correctness, you can easily spot and correct any discrepancies. You are aware of and stay up-to-date with the rules, regulations, and best practices in the industry and have experience administering payroll in a large, complex organization. You know and are comfortable with payroll software, including PeopleSoft. If you combine number skills, people skills and leadership skills, you’re the person we’re looking for. Apply today, and grow your career with AHS.

The Team Lead, Payroll Administration is recognized as the subject matter expert within HR Shared Services in managing complex payroll administration functions. Reporting to the Manager, Payroll Operations, this role is responsible for overseeing and resolving high-priority payroll issues, ensuring service excellence for over 130,000 employees across Alberta Health Services (AHS), Alberta Precision Laboratories, Covenant Health, Capital Care, and Carewest. This position leads a team specializing in payroll customer service, including managing escalations, administering garnishments, processing off-cycle and emergency payments, and ensuring accurate and timely handling of terminations and Records of Employment (ROEs). The Team Lead ensures all administrative payroll functions are delivered with a focus on compliance, accuracy, and efficiency. The role plays a critical part in supporting service delivery by addressing complex inquiries, troubleshooting payroll discrepancies, and working closely with stakeholders across HR, IT, Finance, and external vendors to uphold data integrity and system reliability. This includes developing and monitoring key performance metrics and implementing quality control measures. Additionally, the Team Lead is responsible for coaching and developing a team of approximately 8 payroll professionals, fostering a culture of continuous improvement, collaboration, and accountability in delivering high-quality payroll support services across the organization.

CPA (Canadian Payroll Association) PCP or CPM certification required. 5 + years progressive payroll experience in large and complex organizations required.

3-5 years’ experience with Payroll Processing within large organizations, where multiple terms of employment and/or collective agreements are administered. Sound knowledge and expertise in HR Management Systems including reporting tools and PeopleSoft. Confident and comfortable completing Performance Appraisals and having performance conversations. Able to manage and lead a team to deliver on quality, accuracy and sustainable targets aligned with organizational operational priorities. Strong leadership and organizational skills to manage multiple and competing priorities. Proven experience providing client focused service with a commitment to providing long term quality services. Ability to foster a climate of cooperation and build solid relationships with internal and external stakeholders, to create an inspiring team environment with an open communication culture.

A demonstrated clear pattern of professional and personal development. Proficient in MS Office suite, including Excel and Access or other databases. Experience working in a unionized environment. Experience in a Healthcare environment.