Service Worker I

South Health Campus has an excellent opportunity for someone who wants a truly active job in a hospital setting. Portering is physically demanding -staff regularly walk 20-30,000+ steps per shift, maneuver equipment with patients weighing up to 400 lbs. This position requires mental focus, physical fitness, consistent energy, and endurance for the full shift. Porters are responsible for cleaning and disinfecting stretchers, wheelchairs, other equipment, and patient areas as assigned. Duties also include safe and timely transport of patient, equipment, morgue cases, blood product, and laboratory specimen transports. Porters must prioritize multiple requests in a fast-paced environment and quickly learn to navigate the site layout to ensure timely service. Strong customer service and communication skills are essential, as Porters interact daily with patients, families, and healthcare staff and must do so respectfully and professionally. The successful candidate has a patient-first approach and can follow oral and written instructions. Comfort with a smartphone-based dispatch system is required to accept assignments, verify patient identity, update progress, and close tasks. Motor and hand-eye coordination are also required to safely operate equipment and complete assigned tasks. Staff must also be able to manage stressful situations in a fast-paced environment. Personal protective equipment (masks, gloves, gowns, and eye protection) must be worn for long periods while working safely and following protocols. We are hiring relief Service Worker (no guarantee of shifts). Schedules may include a combination of day, evening, night, and weekend shifts. Flexibility is the key - we ask for availability of a minimum of four shifts per week. While relief roles don’t guarantee hours, many staff successfully transition into regular positions.

As a Service Worker I, you will be responsible for transporting patients (clients/residents) and equipment to and from different patient care areas within a hospital site. You will distribute and replenish hospital supplies throughout the units and clean equipment and patient care areas as directed. You may also transport lab specimens, blood and blood products, and patient charts. You will report any concerns regarding supplies and safety issues to Unit Managers and perform other duties as required.

Grade 12 or equivalent.

Must read, write, speak, and follow written and verbal instructions in English to work safely. Ability to stand and walk for extended periods of time and independently lift, push, and pull up to 40 lbs of force and lift up to 50 lbs (e.g., maneuvering equipment with patients weighing up to 400 lbs or transporting heavy soiled carts) for duration of shift. Requires sufficient hand and finger strength and coordination to safely handle equipment. Duties include retrieving and transporting equipment in all weather conditions, including extreme cold; maintaining a well-organized equipment room; inspecting and reporting damaged equipment; and tracking inventory, alerting leadership when supplies fall below baseline. Must wear personal protective equipment (e.g., surgical/N95 masks, eye protection) for extended periods; a clean-shaven face is required for respirator fit testing. Dependable, cooperative, with a customer service attitude and able to work with minimal supervision. Basic computer and smartphone knowledge required. Applications with a completed job profile and resume will be considered. All new employees will be required to attend a 6-day Central Portering Orientation.

Knowledgeable of Portering policy and procedures. Previous hospital experience. Knowledge of cleaning and disinfecting in health care environment. Transporting patients, lab specimens and equipment. Customer service experience. Leadership experience such as working leader, shift lead, trainer or equivalent.