Service Continuity Coordinator

The Service Continuity Coordinator for Medical Affairs primary responsibility is to assess service risks, then establish and maintain plans to ensure physician continuity of service delivery specific to their geographical area. Working closely with the area Operations team, the Service Continuity Coordinator will monitor operational issues impacting service delivery; staffing shortages (physician and operational), medical on-call schedules, supply/maintenance issues and crisis management. The Service Continuity Coordinator will anticipate potential service disruptions and develop tactical plans to mitigate risk to physician service delivery. The Service Continuity Coordinator is accountable to support initiatives that enhance the quality and safety of medical service delivery and organizational priorities. Responsible for coordination of physician on call schedules, anticipates service gaps and works with Medical Leadership as appropriate to secure coverage. Supports the organization of locum coverage as required. Develops contingency workforce plans for service disruptions. Develops strong working relationships with other provincial leaders to coordinate service disruption plans to maximize physician workforce in times of service disruption. Consistently looks for opportunities for quality improvement within workflows and processes within Medical Affairs to maximize efficiencies.

Working closely with the area Operations team, the SCC position assesses service risk daily and establishes and maintains plans to ensure physician continuity of service. Keeps abreast of staffing, supply and maintenance issues impacting sites that will affect service delivery. Demonstrate strong working knowledge of area communities and service needs. Build strong working relationships with rural site leaders. Supports on-boarding and wayfinding for new physicians as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Bachelors degree in health, business or another related field.

A minimum of a high school completion plus four years progressively responsible related experience will be considered. In addition, the incumbent would ideally possess a record of accomplishment in the following areas: Considerable working knowledge of Alberta Health Services systems and processes. Considerable working knowledge of legislation, policies and processes and general office policies and procedures. Expert working knowledge of office software databases (Outlook, Excel, Word) in order to respond to action requests, and to prepare and edit correspondence, and respond to stakeholder inquiries. Excellent knowledge of political sensitivities and the diverse interests of diverse stakeholders; and of financial policies, as well as of legislation governing Freedom of Information and Privacy (FOIP), financial and human resource information systems and expense claim system is essential. Excellent written and oral communication skills.

Direct experience in medical affairs or working closely with physicians. Formal qualifications in change management, project management, quality improvement. A related Diploma or other post-secondary education. Previous Medical Affairs and high-end administrative functioning experience are assets.