Senior Project Manager

This position provides corridor-wide coordination of Surgical Services for the Calgary Corridor, with responsibility for system reporting, strategic planning, and performance oversight. Operating with a high degree of independence, the role coordinates initiatives across multiple sites and stakeholders, both within the Corridor and provincially as required. The position applies quality improvement, change management, and business methodologies to assess service delivery requirements, address complex issues, and implement evidence informed solutions that align with Alberta Health Services’ values, goals, and principles for Surgical Services. The role provides project and change management leadership across multidisciplinary Surgical Services initiatives to enable effective planning, implementation, and evaluation. Key accountabilities include leading corridor-wide initiatives; overseeing work plans, progress reporting, and governance structures; supporting strategic and business planning; and enabling effective use of data to guide system improvement, sustainability, and performance.

This position plays a critical role in supporting Calgary Corridor medical and operational surgical leadership, as well as surgical teams across both urban and rural sites. The primary focus is waitlist management, which accounts for approximately 60% of the role and includes monitoring surgical waitlists, communicating with surgeons and their offices, completing follow-up activities, and producing regular reports to support timely, informed decision-making. The role also provides education and ongoing support to Medical Office Assistants (MOAs) to ensure consistent, accurate waitlist practices across the Corridor. In addition, the position contributes directly to Calgary Corridor surgical planning by providing supporting data, assisting with site submissions, and tracking planning activities. The role regularly prepares and delivers monthly presentations of site-level and corridor-wide surgical metrics to surgical leadership and Operating Room committees. It serves as a key liaison for surgical data and analytics by managing and orienting users to Tableau dashboards, monitoring data for emerging issues, collaborating with analytics teams to refine reporting tools, and responding to ad hoc data requests from executive and physician leaders. Collectively, this role provides essential data, analysis, coordination, and decision support to enable effective surgical planning and operational oversight across the Corridor.

Bachelor’s degree. Highly effective communicator with strong influencing skills and a demonstrated commitment to delivering high‑quality care with a focus on patient and family experience. Demonstrated leadership through initiative-taking, system improvement, and the development of strong partnerships to achieve results. Proven ability to coach, teach, inspire, and build confidence in others. Strong track record in change management, working collaboratively to develop innovative solutions to complex challenges. Demonstrated commitment to creating and sustaining a safe, healthy, and inclusive work environment. Excellent organizational, critical thinking, and decision‑making skills.

Demonstrated and continuous commitment to both professional and personal development Proven record of accomplishment demonstrating: Specialized expertise in planning methodologies, including quality improvement, project management, and change management across multiple teams and sites. Experience coordinating projects through all phases, including planning, execution, monitoring, reporting, and evaluation. Significant experience in complex problem-solving, risk mitigation, issue resolution, conflict resolution, and negotiation. Strong leadership skills, including confidence and effectiveness in decision-making, coaching, teaching, and inspiring others. Demonstrated ability to engage stakeholders and build productive partnerships with both internal and external groups to achieve shared goals. Proven ability to develop, facilitate, and deliver education to support knowledge transfer and capacity building. Experience leading or facilitating research, reviews, data analysis, evaluations, and formal report development. Demonstrated ability to lead and sustain significant organizational and system-level change.

Master’s degree in a health care profession. Minimum of five (5) years of progressive leadership or management experience in a complex health care environment or an organization of comparable size, scope, and diversity. Experience in clinical operations an asset. Current registration in good standing with a relevant professional college or association.