Senior Consultant

Reporting to the Referral Management Director, the Senior Consultant provides leadership in program optimization, strategic planning, and quality improvement for the Referral Management department and FAST program. This role exists to strengthen team functioning, enhance collaboration, and ensure the successful implementation of program and department priorities that improve access to care and patient experience. The Senior Consultant leads complex, high-profile initiatives that require strong relationship-building, evidence-based decision-making, and change management expertise. By leveraging data analysis, stakeholder engagement, and quality improvement methodologies, the position drives innovative solutions that optimize workflows, reduce barriers to specialty care, and align with Primary Care Alberta’s mission and strategic vision. Working independently with minimal guidance, the Senior Consultant fosters a culture of collaboration and continuous improvement, ensuring initiatives achieve intended outcomes and reflect patient- and family-centered principles. This role is critical to advancing Primary Care Alberta goals for integrated, accessible, and high-quality primary care services across Alberta. This position requires the ability to shift between high profile and complex priorities, strong relationship-building skills and the ability to balance multiple priorities while maintaining a patient- and family-centered focus.

Reporting to the Referral Management Director, the Senior Consultant provides leadership in program optimization, strategic planning, and quality improvement for the Referral Management department and FAST program. This role exists to strengthen team functioning, enhance collaboration, and ensure the successful implementation of program and department priorities that improve access to care and patient experience. The Senior Consultant leads complex, high-profile initiatives that require strong relationship-building, evidence-based decision-making, and change management expertise. By leveraging data analysis, stakeholder engagement, and quality improvement methodologies, the position drives innovative solutions that optimize workflows, reduce barriers to specialty care, and align with Primary Care Alberta’s mission and strategic vision. Working independently with minimal guidance, the Senior Consultant fosters a culture of collaboration and continuous improvement, ensuring initiatives achieve intended outcomes and reflect patient- and family-centered principles. This role is critical to advancing Primary Care Alberta goals for integrated, accessible, and high-quality primary care services across Alberta. This position requires the ability to shift between high profile and complex priorities, strong relationship-building skills and the ability to balance multiple priorities while maintaining a patient- and family-centered focus.

Bachelor’s degree Minimum 5 years of leadership experience in healthcare or related environment Proven ability in planning, implementation, and project coordination Strong leadership skills: decision-making, coaching, teaching, conflict resolution, and team motivation Collaborative approach with multidisciplinary teams and diverse stakeholders Skilled in relationship-building and fostering partnerships Commitment to patient engagement and Person-Centred Care principles Ability to manage change and promote adoption of new practices Strong analytical and critical thinking skills for complex health issues Exceptional communication skills (verbal, written, presentation) Ability to work independently in large, complex organizations Expertise in gap analysis, problem-solving, and innovative decision-making Advanced computer skills, including MS Office Suite

As Required.

Masters level degree Knowledge and experience with software to support project management, data management and data analysis Formal education/training or certification in project management Certification in quality improvement approaches such as AHS AIW Green belt, Lean Six Sigma, Institute for Health Improvement) Certification in change management principles such as PROSCI preferred