Senior Consultant

Reporting to the Facilitated Access to Specialized Treatment (FAST) Unit Manager, the Senior Consultant is responsible for driving quality improvement efforts within the FAST program, ensuring patient-centered, data-driven enhancements to access and service delivery. This role leads the identification, implementation, and evaluation of continuous improvement initiatives, applying evidence-based methodologies to optimize workflows and reduce barriers to specialty care. Leveraging data analysis, stakeholder engagement, and change management expertise, the Senior Consultant fosters collaboration across system partners, enhances informed decision-making, and drives meaningful innovation. By integrating quality frameworks, patient feedback, and performance metrics, this role ensures sustained improvements that align with Primary Care Alberta's (PCA) mission, vision, and values. This position is part of Primary Care Alberta. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.

Reporting to the Facilitated Access to Specialized Treatment (FAST) Unit Manager, the Senior Consultant is responsible for driving quality improvement efforts within the FAST program, ensuring patient-centered, data-driven enhancements to access and service delivery. This role leads the identification, implementation, and evaluation of continuous improvement initiatives, applying evidence-based methodologies to optimize workflows and reduce barriers to specialty care. Leveraging data analysis, stakeholder engagement, and change management expertise, the Senior Consultant fosters collaboration across system partners, enhances informed decision-making, and drives meaningful innovation. By integrating quality frameworks, patient feedback, and performance metrics, this role ensures sustained improvements that align with Primary Care Alberta's (PCA) mission, vision, and values.

Bachelor’s degree. A minimum of 5 yrs of relevant experience with progressive responsibility in area of expertise in a related environment, preferably within health care. Proficiency with Connect Care, Alberta Netcare, Genesys, RightFax, MSTeams, Microsoft Outlook, Tableau, Excel, Word. Ability and willingness to travel within the designated region to community clinics, physician offices and partner sites.

Experience in planning and implementation in a healthcare organization. Proven ability to work collaboratively in a multidisciplinary team environment and with a broad spectrum of stakeholder (both within and outside of the organization). Demonstrated ability to foster relationships and partnerships with internal and external stakeholders, including patients/clients, families and caregivers. Demonstrated commitment to and application of patient engagement and Person-Centered Care principles and practices in a health care setting. Knowledge and evidence in change management principles. Requires exceptional verbal, written and listening skills to comprehend, create and communicate concepts and options to a broad variety of people at different levels of the organization who have different skills and expertise. Demonstrated ability to work independently within a large, complex organization with a variety of staffing groups.

Master’s Degree. Certification in AHS AIW Green belt, Lean Six Sigma, Institute for Health Improvement) and PROSCI preferred. Demonstrated abilities in conflict resolution and management. Experience in facilitation or coordination of project management: execution, reporting, monitoring and evaluation. Demonstrated leadership experience in a health care or related environment with knowledge of adult learning theories and principles or experience in applying learner-centered approaches.