Process Improvement Lead

Reporting to the Director, Performance Excellence, the Process Improvement Lead will provide support to Cancer Care AB (CCA) service areas to advance clinical program improvement and achieve objectives outlined in the Cancer Care strategic road map. Through their expertise and experience in quality and process improvement, they will assist various stakeholders to understand, utilize, and implement process improvement strategies and methodologies (e.g. Lean, Six Sigma, Constraint Management) to enhance existing and/or new health system design solutions and opportunities.

The Process Improvement Lead will design and facilitate 2 large system-level initiatives (multi-facility, multi-site, complex connections [e.g. initiatives across 3-5 hospitals]) annually and promote and gain acceptance of the initiatives by CCA Executive leaders. They will effectively scope process improvement initiatives, design training content and train large groups at different sites as well as coach/mentor staff on implementation and change management related to these projects. To be effective in this role, the Process Improvement Lead will need to develop working relationships with Executive leaders, physician leads, frontline staff, and others at multiple sites. They will support the improvement program, by conducting workshops, collaboratives, and help advance process improvement expertise within CCA. They will be able to take on increasingly more complex projects and develop process improvement champions who are capable of leading value stream level improvements on their own. The Process Improvement Lead will also be accountable, with operational leaders, to develop evaluation plans and metrics, and guide large system-wide teams towards success. A working understanding and experience using existing healthcare data systems or collecting data and conducting appropriate analysis to drive process improvement initiatives is required. Additionally, the Process Improvement Lead will support the design, implementation, and monitoring of a CCA Performance Measurement Framework to support strategic decision-making.

Bachelor’s degree in business, engineering, or health care related field. Formal process improvement training.

Demonstrated capability in the design and delivery of large-scale streamlining (AIW, Lean). Ability to run a Value Stream Mapping workshop with operational teams. Proven expertise in improving process reliability (AIW, Six Sigma). Green belt designation. Project Management expertise. Executed at least one Improvement project in: 1. Increasing throughput in clinics, 2. Reducing length of stay in inpatient units to increase capacity, 3. Improving operating theatre efficiency. Experience with Key Performance Indicator dashboard development, analysis, and interpretation. Experience with quantitative and qualitative evaluation. Change Management expertise.

Master’s Degree preferred (may be in Business, Engineering, or a related field). Master Black Belt designation: equivalencies will be considered an asset. 5 years or more experience in process improvement.