Director- Clinical Support and Quality Assisted Living Alberta

As the Director, Clinical Support and Quality, Assisted Living Alberta, you will play a pivotal leadership role in shaping the future of Continuing Care across the province. This is an opportunity to lead high impact, system wide initiatives that strengthen clinical excellence, enhance operational performance, and elevate patient and family experience. You will oversee a diverse portfolio-including centralized education, clinical informatics/eHealth, accreditation support, and quality programs-ensuring these functions provide the proactive, data driven support needed for frontline teams to thrive. In this role, you will guide provincial quality improvement efforts, drive consistent integration of clinical systems, and champion innovative, evidence-based approaches that improve outcomes and service delivery. You will collaborate with leaders and partners across the health system, influencing care standards and supporting the redesign of processes that shape the patient’s journey. If you are a strategic thinker, an inspiring leader, and a champion of continuous improvement, this position offers the chance to make a meaningful, system level impact on the quality of care delivered to communities across the province.

The Director, Clinical Support and Quality, Assisted Living Alberta, provides strategic leadership and operational oversight for clinical support and quality functions within the Clinical Delivery and Operations portfolio. This role is responsible for managing centralized education, clinical informatics/eHealth, accreditation support, and quality programs, ensuring they uphold the highest standards of clinical excellence, efficiency, and patient satisfaction. The Director drives proactive, data informed solutions that strengthen decision making and operational performance across Continuing Care, while anticipating emerging clinical support needs and aligning capabilities with frontline requirements. You will establish consistent processes for performance management, oversee timely issue resolution in collaboration with clinical teams, and lead resource planning, budgeting, and performance monitoring. As the Director, you will foster innovation, accountability, and continuous improvement, support province wide system integration and accreditation efforts, and ensure quality initiatives deliver measurable value to patients and the broader health system. In addition, the role provides strong relational leadership-building partnerships with zone leaders, operators, and internal stakeholders; promoting collaborative oversight; and ensuring teams have the right clinical and business supports. The Director will lead system wide redesign and improvement initiatives, advancing regulatory compliance, optimizing processes, and championing the adoption of national and international best practices to cultivate a culture of excellence across the portfolio.

A bachelor’s degree in health profession, health administration, business administration, or a related field. A minimum of 5 years of progressive leadership experience in healthcare, clinical service delivery, quality assurance, and business operations, including experience managing diverse teams and complex service portfolios. Demonstrated experience overseeing centralized business support functions and applying established quality improvement methodologies (e.g. Lean, Six Sigma, etc.).

Strong knowledge of Alberta’s / Canada’s continuing care and community-based care systems, including provincial regulations, policies, and best practices. Proven ability to lead system-wide quality improvement initiatives and manage complex / multi-partner environments while achieving measurable outcomes.

A master’s degree in health profession, health administration, or a related field. Experience with healthcare information systems. Knowledge of Canada’s/Alberta’s continuing care regulatory environment, reporting requirements, and care standards. Familiarity with centralized care models and integrated service delivery systems.