Director, Care Intelligence

Join us in shaping how clinical practice is designed, enabled, and continuously improved through Connect Care and other Digital Health systems-at a provincial scale. We are seeking a senior clinical informatics leader to join the CMIO portfolio as Director, PRAXIS - Care Intelligence (formerly CKCM). You should apply if: You are an experienced clinical informatician who understands how clinical practice is shaped through digital systems. You have worked at the intersection of care, workflow, and technology-and recognize that meaningful improvement requires intentional design of how knowledge, decisions, and practice come together. You think in systems while remaining grounded in real-world care. You are comfortable engaging with evidence, workflow, and system design-and translating across these domains. You are motivated to reduce cognitive and documentation burden, enable high-quality decisions at the point of care, and advance systems that support continuous learning and improvement. You are inspired by the opportunity to influence clinical practice at a provincial scale and to advance meaningful patient and family engagement in digital care. This is a unique opportunity to lead at the intersection of clinical practice, informatics, and system design-shaping how care is delivered today and how it evolves into the future.

The Director, Care Intelligence leads a team responsible for translating evidence, professional standards, and provincial priorities into decision support and inquiry frameworks that enable safe, consistent clinical decision-making. The role provides enterprise leadership for the design, governance, and optimization of decision support and informatics-enabled learning systems. Key Responsibilities and Accountabilities: Leads and develops a team delivering decision support and inquiry capabilities. Establishes governance for order sets, decision support, alerting, and automation. Stewards cross-specialty core clinical content and reusable decision logic. Translates provincial evidence and priorities into clinical workflows. Ensures alignment with enterprise standards and provincial strategies. Reduces alert fatigue while maintaining safety and reliability. Oversees standardization and optimization of decision support artifacts. Establishes governance for inquiry supports, reporting, and dashboards. Ensures data capture supports quality monitoring and performance measurement. Aligns decision support and inquiry with clinical quality indicators. Defines and governs informatics performance indicators. Evaluates impact on reliability, utilization, and practice consistency. Partners with analytics, quality, and operations to support reporting and improvement. Oversees integration of Al, predictive analytics, and automation. Advises leadership on emerging technologies and ensures appropriate governance.

Graduate degree in health informatics or a clinical or health-related field. Regulated health professional designation in good standing. Demonstrated clinical informatics expertise (Connect Care or comparable system preferred). Experience leading complex, distributed, professional teams. Strong understanding of clinical workflows and healthcare delivery. Demonstrated ability to influence across a multi-stakeholder environment.

Minimum of 10 years progressive senior leadership experience within a complex healthcare organization of significant size, scope, and diversity. Demonstrated direct experience in clinical informatics practice, including hands-on involvement in clinical system design, workflow optimization, structured content development, decision support governance, or digital clinical transformation initiatives. Experience working within a large-scale enterprise electronic health record environment (e.g., Connect Care or a system of comparable size and complexity). Demonstrated leadership of senior professional staff within layered or distributed team structures. Proven ability to establish governance frameworks for digital clinical systems and system-enabled practice. Experience developing and implementing quality and evaluation frameworks to assess patient outcomes, clinical reliability, cognitive burden, system usability, and practice consistency. Demonstrated ability to assess and integrate emerging health technologies, including artificial intelligence and automation, within regulated clinical environments. Experience influencing executive leaders and navigating complex stakeholder environments at a provincial or enterprise scale. Strong strategic thinking, systems analysis, and risk mitigation capabilities.

Formal education or certification in Clinical Informatics (e.g., CPHIMS, CAHIMS, board certification, or equivalent). Advanced training in quality improvement, health systems design, or digital health strategy.