Coordinator

Reporting to the Manager, Acute Care Coverage, the Medical Affairs Coordinator is responsible for the comprehensive operational coordination and day-to-day management of an assigned portfolio of alternate healthcare providers across multiple acute care sites and clinical services within the Edmonton Corridor. The coordinator serves as the primary point of contact for providers, attending physicians, and clinical leadership, facilitating effective communication, addressing operational concerns, and ensuring clinical workforce needs are appropriately supported. The role encompasses recruitment, selection, onboarding, workforce planning, scheduling, payroll administration, provider performance monitoring, and coordination of regulatory and licensing requirements. Working with a high degree of independence, the coordinator assesses competing service priorities, identifies staffing and coverage risks, resolves complex operational and human resources issues, and develops practical solutions in collaboration with physician leaders and key stakeholders. The coordinator also contributes to program planning, standardization of operational processes, and continuous quality improvement to support effective service delivery and program sustainability.

Working collaboratively with physician leaders, clinical teams, and Medical Affairs stakeholders, the Coordinator supports recruitment, onboarding, workforce planning, clinical coverage, and ongoing provider performance monitoring. Key responsibilities include. Portfolio Management: Coordinate daily portfolio operations, prioritize service requests, assess clinical coverage requirements, and develop solutions to emerging operational challenges. Recruitment and Onboarding: Facilitate recruitment, candidate assessments, orientation, and integration of alternate providers into clinical services. Workforce Coordination: Oversee scheduling, staffing adjustments, payroll administration, and workforce allocation to support continuity of clinical coverage. Provider Oversight: Monitor provider progress, coordinate performance assessments, and facilitate communication between providers, attending physicians, and clinical leadership. Regulatory Compliance: Support adherence to AHS policies, Medical Staff Bylaws, licensing, credentialing, privileging, and applicable regulatory requirements. Stakeholder Engagement: Establish effective working relationships with physician leaders, clinical departments, Human Resources, and Provincial Medical Affairs. Operational Analysis: Evaluate complex staffing and human resources issues, identify risks, assess alternatives, and recommend appropriate solutions. Communication and Reporting: Prepare reports, briefing notes, correspondence, and presentations to support operational planning and management decisions. Quality Improvement: Contribute to program development, process improvements, and implementation of standardized practices across clinical services.

A bachelor's degree in Health Services Administration, Business Administration, Healthcare Management, or a related discipline is required. Equivalent combinations of education and relevant professional experience may be considered. A minimum of four to six years of progressively responsible experience in healthcare operations, program coordination, workforce management, or program administration is required. Demonstrated experience managing complex operational priorities, coordinating multidisciplinary stakeholders, and supporting program objectives within a large healthcare organization is essential.

Comprehensive understanding of complex healthcare systems, including Alberta Health Services (AHS) operational structures, human resources processes, and clinical service delivery. Demonstrated competencies in program and portfolio management, workforce planning, recruitment, operational coordination, problem-solving, conflict resolution, and stakeholder engagement. Strong organizational, analytical, and critical-thinking skills, with the ability to independently assess competing priorities, exercise sound judgment, and develop practical solutions to complex operational challenges. Excellent written and verbal communication skills, including the ability to collaborate effectively with physicians, clinical leaders, interdisciplinary teams, and administrative stakeholders. Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and database systems. Strong numerical aptitude, attention to detail, and the ability to interpret operational and workforce information are required.

Experience with AHS human resources, payroll, scheduling, and personnel management systems is preferred. Familiarity with Medical Affairs operations, medical staff bylaws, physician licensing, credentialing, and privileging processes is an asset. Experience in project coordination, process improvement, change management, and resolving complex workforce or operational issues is highly desirable.