Administrative Support V

Reporting to the Supervisor of Health Information Management (HIM) the HIM Team Lead is responsible for providing in-scope leadership to the HIM Administrative Support staff, ensuring workload timelines are met in Registration, Switchboard and Patient Information (RSPI) and Health Information/Records Management (HI/RM). Under the direction of the HIM Supervisor, key responsibilities include recruitment support, orientation and training of staff, timekeeping/staff payroll and assisting with day-to-day workload operations. This position is required to schedule staff with varying skills and classifications to minimize overtime and augmenting, including scheduling shifts for vacation and sick coverage as required. This position is a multi-site/domain position involving coverage across all Central Zone HIM Team Lead positions and is required to maintain daily operations. . The HIM Team Lead is expected to directly mentor staff to inspire creativity and teamwork with a strong customer service focus and problem-solving ability. This position also plays a key leadership role in the transformation and execution of technology enabled business processes or e-HIM®, transitioning from site and zone-based practices to standardized provincial workflows within Connect Care and other 3rd party systems across Alberta Health Services (AHS). This position shall maintain confidentiality of all AHS patient information in accordance with HIA, ATIA, POPA and other privacy legislations in effect, and shall comply at all times with the AHS Information Privacy and Information Security policies. Location is negotiable between Ponoka Hospital & Care Centre and Rimbey Hospital and Care Centre.

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of post-secondary education (e.g. certificate in office or business administration).

Medical Office Assistant, Unit Clerk Specialty Certificate and/or post-secondary education applicable to the position. Health care experience with completion of a medical terminology course. Medical terminology test will be administered. 3 years’ experience in Health Information Management with at least 2 years’ experience in Admitting/Registration. 1 year of scheduling and timekeeping experience required. Experience in Vital Statistics forms and processes. Equivalencies of education and experience may be considered. Experience in customer service and leadership. Typing speed of 45 wpm (corrected for errors) a typing test will be administered. Proven critical thinking and ability to demonstrate flexibility within an environment of constant interruptions and changing work demands. Attention to detail to ensure that health information is accurately recorded and entered into the patient care systems. Must be able to read, write, speak, and communicate effectively using the English language.

One year experience in staff scheduling and payroll entry in ePeople or use of ESP. Five years’ experience using MS Office (Outlook, Word, Excel). One year experience in training staff/leading teams. One year experience RedCAP, Client Registry (EMPI), Netcare, Person Directory, Connect Care, Connect Care Downtime, Meditech, e-Facilities, iExpense, and Grand & Toy. One year experience with Accounting and Finance processes