Administrative Support IV

The Admin IV reports to the Team Lead/Manager of Awasisak Indigenous Health Program at the Stollery Children’s Hospital within Acute Care Alberta. As an Administrative Support IV, you will carry out specialized administrative activities in support of the Awasisak Indigenous Health program, the immediate team and/or other stakeholders while utilizing your enhanced administrative skills gained through education and experience. This position provides culturally safe and sensitive assistance to Indigenous patients and families visiting the Stollery inclusive of outpatient and inpatient services. The position receives visitors, providing hospitality and assistance to families. Your key responsibilities will include coordinating schedules, meetings and resources, preparing business documents and processing financial transactions for the area. Additional responsibilities include responding to and resolving operational issues and requirements, processing staff scheduling and payroll, and completing various information management and reporting requirements specific to the area. The incumbent must have: Competence in data management. Excellent communication and organizational skills; maintain confidential information. Ability to be an effective team member and work with minimal supervision to achieve program goals. Must have excellent English language skills (written, verbal).

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

2-5 years of progressively responsible administrative secretarial experience required. Advanced knowledge and experience with Microsoft Outlook, Word, Publisher and Excel. As a bona fide occupational requirement, and under Section 11 of the Alberta Human Rights Act, only Indigenous applicants will be considered. We encourage Indigenous candidates to self-identify. Knowledge of local Indigenous history and experience in local Indigenous culture. Broad knowledge of Indigenous history and cultures within Alberta. High degree of cultural competence as it relates to working with Indigenous people. Critical thinking to execute and develop innovative and culturally appropriate approaches to attracting Indigenous people to AHS. Proven ability to foster partnerships, establish and maintain strong working relationships with First Nations and Metis communities, public agencies and government. Understand the politically sensitive nature of working with multiple culturally diverse individuals and groups. Completion of accredited clerk and medical terminology courses Demonstrated proficient computer skills and troubleshooting with current software programs such as HR programs, Internet, Microsoft Office and Email. Knowledgeable of Indigenous culture and protocols. Demonstrates strong customer service & family centred care principles. Knowledgeable about modern office equipment, practices and procedures, i.e. fax, photocopier, social media, electronic personal devices.

Experience in working with Indigenous families in stressful situations. Experience working in a healthcare setting. Ability to work with other team members to achieve program goals.