Administrative Support IV

Under the direction of the Area & Care Managers, this position provides support to contribute to the effective overall operation of the Home Care team. With minimal supervision, the candidate must exhibit good problem solving skills, be courteous when dealing with both Home Care clients and staff. This position offers support to ensure that computer applications are updated with client data information and includes general administrative tasks. Daily tasks can include assisting with staff scheduling/payroll, client record management, weekend planning, answering phones for the team and routing calls appropriately, dealing with clients that call in, assisting with referrals as they arrive, assisting the Assistant Head Nurse and Care Managers as necessary, ensuring team mail is sorted and delivered, assisting with reports and documents as necessary.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Excellent customer service skills. Strong computer skills, including MS Word and Excel. Typing at least 50 wpm. Ability to work independently. Successful candidate needs to be calm, organized, flexible and able to multitask. Must be physically able to perform all assigned tasks. Ability to interact effectively with diverse groups of clients. Superior telephone skills demonstrating conflict resolution proficiency and excellent customer service. Ability to adhere to policies and procedures and legislated requirements regarding patient confidentiality.

1 to 3 years' experience in Health Care preferred. Post secondary graduate of an approved Medical Office Assistant (MOA) course preferred. Unit Clerk certification is an asset.