Administrative Support IV

Are you a detail-driven, proactive professional ready to make a meaningful impact in a high-performing inclusive team! We’re looking for a highly organized Administrative Support IV to join our team and provide vital support to the CRIS program and Allied Health Community across the zone. In this fast-paced, multi-faceted role, you’ll manage complex calendars and multi-disciplinary clinical scheduling, often navigating competing priorities and responding to client and clinician inquiries to ensure timely and accurate coordination of services. You’ll streamline workflows, create polished documents and reports, and support project management with data tracking and quality checks. As a key liaison for internal teams and external partners, you’ll also provide frontline support with precision and professionalism. Your contributions will be essential to driving operational excellence, enhancing service access, and supporting a collaborative, client-centered environment. If you thrive in dynamic settings and love bringing order to complexity, we’d love to see your application!

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Minimum Grade 12 plus completion of a recognized post‑secondary administrative or secretarial certificate from an accredited business school. Advanced computer skills are required, including Microsoft Office Suite and other platforms such as email, internet‑based systems, spreadsheets, presentations, and emerging AI tools. Exceptional written and verbal communication skills are essential, with strong grammar, formatting, proofreading, and professional interpersonal abilities. Demonstrated ability to problem‑solve, manage competing priorities, adapt to change, and meet tight deadlines in a fast‑paced environment. Strong organizational, planning, and time‑management skills are required, with the ability to work independently and collaboratively as part of a high‑performing team. A professional, proactive, and customer‑service‑focused approach is essential. Physical demands include prolonged periods of sitting and desk‑based computer work, frequent use of telephones and keyboards, and the ability to occasionally lift and carry items up to 20 lbs. The role requires tolerance for high call volumes, repetitive tasks, frequent interruptions, and regular standing, walking, bending, and navigating stairs for filing, stocking, and local site support. Proficiency with Connect Care is required, including appointment scheduling, workqueue management, EMR documentation, pooled tasks, and group scheduling.

Five years of progressive administrative experience (including at least three years providing high-level scheduling support) preferred. Knowledge of Allied Health Community programs and services is preferred. Experience with iProcurement, RightFax, Connect Care: Referrals, Scheduling and Reporting.