Administrative Support IV

Reporting to the Protective Services Director of Business Standards & Operational Support, the Administrative Support IV plays a key role in the day-to-day activities of the Protective Services program. The position is responsible for calendar management, preparing materials, meeting preparations and support, financial activities such as invoicing, expense claims and payroll duties, and file management. The work environment is one of short timelines and frequently changing priorities which demand flexibility and strong organizational skills to meet the workload demands. Attention to detail is important in this position and the successful incumbent must display a high degree of accuracy. The incumbent is expected to promote and foster positive team interactions to support the management team.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Extensive experience in an administrative field may be considered. Proficient in Microsoft Office programs (Excel, Word, PowerPoint, Visio). Ability to work within tight timelines and changing landscape required. Minimum of five years of customer service experience (both in person and by phone/email). The ability to demonstrate problem solving, conflict resolution, critical thinking, and interpersonal skills. Ability to demonstrate active listening and interpretative skills. Minimum of two years’ experience working independently with minimal direction and within a team environment. Ability to demonstrate organization and prioritization skills.

2 year Diploma in Administration is preferred in the healthcare stream. Experience in law enforcement, security or public safety environment. Proficient knowledge of Peace Officer Program and/or Healthcare Security experience working in law enforcement environment. Considerable working knowledge of office software databases (Outlook, Excel, Word) to respond to action requests, prepare & edit correspondence, and respond to stakeholder inquiries. Excellent written & oral communication skills.